WEBVTT

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Good day.

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I'm Steve Crider.

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I'm the safety and compliance officer for RedGuard.

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I've been employed here since April 19th of 2012.

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That is my role has been since we started with 40 employees and today we're over 250.

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We measure safety by a number of different ways.

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Lagging indicators is a traditional way of doing it, where you measure your total recordable incident rate or your TRIR or your EMR, 

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the experienced modification rate, which is worker's compensation claims in seriousness in the work and so forth. 

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But we also look today at more leading indicators which are reflective of employee behaviors and what we see out on the shelf or on a daily basis, 

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behaviors that employees develop or salvage between themselves, their peers, their coworkers, management and myself, and how they conduct themselves performing tasks. 

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We also look at the number of near-miss and first aids to see where were that's taking. So what's what are the causes and the reasons for those 

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and as far as SafeStart's concerned, so that we can get to keep the employees engaged. We continually keep it in front of all of our employees. We talk about it through our newsletter.

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We talk about it in production and service every morning at our morning meetings or at the beginning of every shift.

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We also read a SafeStart story at the beginning of each of these shifts at each of the locations to keep the SafeStart critical error reduction techniques 

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in front of everybody to keep keep them fully engaged and at work as well as at home. Because we can preach being safe here, but we get more accidents and injuries and deaths occur off the job.

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15 times more people die off the job than on the job.

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So we want them to take all of the safety safety practices that keep them safe here, take it home for themselves, their families.

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The changes that I've seen have and are in our safety culture, our safety programs or processes that have been as a result of the 

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employee involvement and participation and engagement in all our aspects of our business from sales, through service, through production, 

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through accounting. Every departments have played a role in the enhancement of our safety culture. Being your brother's keeper.

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And it's really driven our numbers down because everyone is engaged, everyone is involved in the process.

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All right, everyone, welcome to the April lunch and learn.

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Our very special guests are Steve Crider, Richard Oliver and Adam Crocker, who you won't be able to see because they're having camera issues at their end.

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But they actually work for the RedGuard company.

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And Steve is the safety and compliance officer for RedGuard.

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They're located in Wichita, Kansas.

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RedGuard itself is a manufacturer of blast resistant buildings.

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For the refining chemical and offshore industry.

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And he'll talk a little bit more about what they do in his presentation.

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Steve and his team provide RedGuard with OSHA, D.O.T.

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and EPA regulatory expertize and training to ensure regulatory compliance and employee safety and health.

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Steve was the main person on here today.

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Also directs the SafeStart behavioral safety process to help ensure the highest level of employee engagement to drive the safety, culture and safe work practices on and importantly, off the job.

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Now, in this lunch and learning session, Steve and his team will talk about their journey and safety, including how SafeStart is integrated into their overall safety management processes.

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Now, before the presentation begins, I'd like to hand things over briefly to Shannon McNamara, the account executive for RedGuard,

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 so he can add a shout out to some of the consultants from our team who help RedGuard achieve success. And before I do that, if you're joining us today, please put your questions into the chat.

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There'll be a Q&A at the end.

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And please mute your audio and turn off your video other than Shannon and myself, please.

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So we'll basically be your audience, Steve.

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So, Shannon, can I hand it over to you briefly?

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Hi.

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Yeah, like in terms of consultants that we've that we've had on site, well, some of them some of them have retired by now.

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We've been doing business with RedGuard for so long.

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I think the first person that was ever on site was Brian Glossop.

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We've had Peter Bamford on site, Dennis Carnricke.

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Rick, and I think the last person actually on site was Chris Ross.

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That's that all ringing bells for you guys over there at RedGuard?

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Yeah.

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Gary Higgbee.

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Jim Grieves.

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Yep.

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That's right as well.

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Jim Grieves and Gary Higgbee.

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Yeah, we've had quite an assortment of people over there, RedGuard over the years.

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All right.

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So without further ado, then, Steve, can I hand it over to you so that you and your team can conduct the presentation and afterwards, would you be willing to take some questions from the audience?

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I hope the answer to that is yes.

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Yeah, we've discussed that and we decided not to.

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So, yes, we'll take questions and answers.

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Yes.

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All right.

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Fair enough.

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So without further ado and Steve, the platform is yours.

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Okay.

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And I'll speak briefly on this, on why I'm on the first slide.

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Just going back to about 2017, we were selected as one of four companies in the Kansas, the state of Kansas through our insurance broker IMA,

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 and they selected the top four companies with the best safety records within the state consisting of a little over 2000 clients. And so fortunately, 

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the four clients and three others besides ourselves were about an hour apart at most. So for about a year we got together and shared toured 

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with their management, their safety and health people. We toured each facility.

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We and we were the first one.

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We we just basically came in and did a presentation similar to what we're doing today.

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And we opened our book so everybody could see what our successes were about, our challenges were, and where we needed help.

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And we, and we worked with each of the other companies and the four different companies entirely for this different business businesses.

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And so we learned quite a bit from each other during that a year or so that we were able to get together and to reach other facilities, talk and follow up with each other on different issues.

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So it was it was a great opportunity for us to to be able to be chosen for that opportunity to participate with other good companies.

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So these are this is the building that we happen to be residing in.

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This is that one of that building that we put in place, I think, in 2014, 14 or 15, I don't remember which, but it went through all of the 

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people in this photo and I think there's only two left there remain at work here, maybe only one. Me.

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So most of them are retired or they've chosen other paths and they left our company.

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But that is one an example of one of the buildings that we no longer produce.

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It's called Verso Built.

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It's a it's a lightweight, robust office setting.

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There are 13 buildings that are bolted together like all over multiple buildings, multiple buildings that are bolted together, average caps for rain protection.

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They're all sealed and it's 156 long by 40 wide.

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So quite a bit of square footage inside.

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This is we are we continue to be.

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I wish we had better numbers to present at least in my world.

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I don't hear the numbers from our industry that we're we've fallen out as far as we're number one in sales, number two in sales and that type of thing.

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But we are one of the leaders in this industry where regarding class or resistance, we are also the only company in this industry that has ever last tested their own buildings.

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We've done that twice now back in 2017, I believe, and again 2020 during the first year of COVID.

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So we continue to learn from those opportunities and we've actually determined from this last test that the manner in which we've been building our building structurally was was almost overkill.

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We're spending more money on our buildings that we needed to actually use, use less steal less robust steel to accomplish the same level of safety for the poor,

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 the people who go into our buildings, the buildings you see on the bottom there, what is actually this building that on the left, the red one that's a versa built, 

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built with the other on the right, it's one of our blast resistant buildings and that's a custom building designed by and with the client. 

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Could be Suncor for example or any of those industries. But the the is some are smooth sided, some were corrugated steel siding is 

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however they want it to look and we finish it out. We do the fabrication of the bare steel, all the interior finish and painting all the gas detection HVAC systems. 

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It's a complete unit when when it leaves there. Suncor and a few clients down south of the Gulf Coast of Texas, they've actually got buildings that were 

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30 some buildings together on as one section, the building together, so that these are quite massive structures when they're complete. So that's an example of what we do there.

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This is this is this particular photo at one of the refineries in Texas City in 05.

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And that's what started our industry, because there was no standard prior to this when they had an explosion at at the facility, BP and in Texas City,

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 they killed 13, 13 or 15 people, two two of which was a husband and wife who had returned for the turnaround from the outage. And they were in a stick built construction trailer.

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That was the norm back in the day.

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And so it just blew that entire structure apart and killed a lot of people and injured a lot as well.

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A lot of damage to the facility due to a process upset.

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So which is the nature of the beast with the refining and chemicals.

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That was a horrible day for everybody, for sure.

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But that that event started our our our industry as we know it today.

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We talk about our process here as far as the concepts and designs of building and installation and I guess this.

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Get that in operation.

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We have people there who both who deal with the clients, go on site, do a site study plan, do an overview of existing structure.

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A lot of refineries have old old structures that do not withstand blast ratings by today's standards.

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So they are putting our our buildings in place of existing old structures are tearing them down and putting guards in place or putting our in lieu of that in addition to those.

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So they work hand-in-hand with the clients to get on the concept phase.

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Then it goes into the design and there's a lot of work and a lot of engineering that goes into that.

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It takes months, many months in some cases to go through all the engineering stamp drawings, architectural design and so forth, and they miss things.

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Our project managers miss things that we find about at the end of the day, why didn't we include this or it was on to print and we may have missed it.

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So there's a lot of lot of attention given to all phases of that design as well as number three, the build site that they are modular in, construction, various sizes, various heights.

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We are limited somewhat by the ability to travel via roadway like the widest building we train.

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We called is 14 feet and maybe 14 to the tallest buildings like 16, 16 feet, which creates enormous challenges in cost to move that building down the highway.

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We have somewhat some challenges with that, that we as a buildings go on.

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But I think it was Alberta and those build it it was to get up to the border in Montana was I think $100,000 just to transport it to that point.

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So a huge transportation cost and that was three or four years ago.

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Today is obviously a lot more, but our guys will go through under number three and do the client walkthroughs.

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They do the disassembly.

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They do the assembly on site.

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We arrange for transportation.

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We have our own fleet of trucks at several locations.

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And but generally, if they go that far, unless a client request, we do the transportation.

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We generally third party hire that out and we keep our drivers closer to home.

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Under number four.

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Again, we do the install, we do the inspections, we make sure everything's right and get the final signoff by the client that they're pleased or they're not pleased.

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And we have to do additional work on site to get them to sign off.

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And lastly, the operation that and we have made two agreements we can set up with our clients as the extent of the service coverage so that they don't have to worry about anything.

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They make a phone call, an end to repair their maintenance is taken care of automatically.

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And we can modify these buildings on site to some degree if they need to do so and or warranties and so forth.

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So that's the basic our process for the building.

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And again, it can take it can take a year, it could take a long time or from start to finish one through five, they can take a couple of years 

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depending on the size and design of the building and how many buildings are being designed and built. We are privately owned by Jeff and Patty Lang.

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They were right born and raised in this area around Wichita, a small town called Conway Springs.

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And Jeff started in the late eighties in real estate and continues that today as his family is involved with that as well.

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His children but he now has I can't 30 some are 20 or 30 companies across all of this this page that's a very diversified.

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We help clients that with lease leases and providing we provide dollars for people to be able to buy homes to buy or buildings they can lease to own.

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We do the real estate side.

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We're all over the place.

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Number two on there, on the left hand side is specialist service.

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That's our offshore side.

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And it's based out of New Iberia, Louisiana.

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We are it's a it's a joint venture with with specialist services.

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And they are out of Aberdeen, Scotland and Dubai.

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So we work hand in hand with them that we they produce our buildings and sell them on their side.

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And we we do the same on in the Western Hemisphere.

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Then there's a lot of other things within this that there are I want to get to deep into the wood some of what I don't know about well enough to speak to.

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So, so and I'm not going to ask you the quiz question at the bottom.

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So even if you know what it is, I'll send you a gift card for for a case of beer.

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Shannon should know this.

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We changed our name in March or early April 2014.

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Prior to that, our company from 98 to that point was called a box for you, a box number four letter you.

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And as we moved into this industry, that was not a fitting name or an appropriate name necessarily.

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It didn't describe what we did very well and what our buildings do for people and industry.

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So we changed our name to RedGuard in 14.

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We follow the James Collins principles to the tee.

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We we are all highly recommended to read a number of books that are provided to us upon orientation.

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The first day of orientation.

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We do culture workshops every month.

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Along with that, speak to the Jim Collins principles.

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But as I say here today, and this goes along with quality safety operations being the best team you can have, creating a team of like minded similar 

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energy individuals can be both effective and successful. We've seen glimpses of this.

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We still have work to do, obviously, but like any company would.

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But we do it well.

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We do really well with what the Jim College principals.

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This is this is one we used to say poly poly or like a rhino lining type application on our buildings.

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We don't do this very much anymore.

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We utilize just paint epoxy paint on our buildings.

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But this is back probably in 13 when we did a lot of poly and so forth.

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And you can see on the floor itself what falls off and overspray can get onto the floor and creates quite a mess.

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So that was one one good thing about getting away from it that it creates a really solid surp solid seal on that building too to prevent rust and corrosion.

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It really makes the building last a long time.

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The downside to it and all that color on it lasts about a year and it starts turning brown and it doesn't look so good.

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So repainted or doesn't adhere very well, doesn't last very long.

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So painting the paint we used today that last year hold this paint color for years.

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So it's really a good change.

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Okay.

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Where have we been or where we are?

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You guys want to step into this role or keep going?

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Keep going.

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Thanks for the support.

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Okay.

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We started in 1998 through 2014.

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We had one location with up to 40 people and by the end of 14, we're at 276 employees.

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But that included new employees, supervisors and managers.

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In that first first couple of years, we just everybody was new to the company, particularly managers, but also employees at the shop level.

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It was and these are my words, nobody else's, because I'm the only one that was here during that time.

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It was a dysfunctional, confusing time for everyone because there was no clear direction regarding safety, quality production across the board.

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We were desperately trying to figure out and build our processes, our training priorities, culture, relationships and so forth.

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It was a challenge, a very challenging time across all levels.

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In 2009, our TIIR and this was with probably 20 to 30 employees, it was 22.37.

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They actually went back and look, they were actually recording things they did not have to record.

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So the number shouldn't have been that high, but it was obviously higher than the industry average.

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In 2012 to 14, each of those three years, we only had three two injuries or two OSHA recordables per year with a respective 2.36 TRIR 1.35 and lastly, 

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six point a 0.6, which is a good number considering our industry average at the time was 6.0. We're ten times below that.

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So really good.

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Our EMR was was, was not that good.

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We were at the industry average at best, which is 1.0.

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So we so we've improved greatly there too.

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And with the hiring from 40 to 276 our hours worked each year from 2012 was 169 up to 663,000 in 2014.

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So that that that by itself besides not having more than two OSHA recordables kept our numbers, our TIIR are very low.

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And this is true every day of the week.

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It was sheer luck that we did not have more severe injuries or more or more injuries during the 16 years prior to 2015, as everything was trial and error 

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and everybody wanted to be the boss. And one of the challenges with Jim Collins books, and as we try and convey to our people that

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 every employee is the CEO of their own world, and some people took that out of context and thought they were they were more more than they should. 

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And they made some really poor decisions that caused caused us problems, cost us money, cause injuries. And so we had to better explain what CEO of your own world meant.

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But it really, truly means being the best, best teammate that you could possibly be.

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It being participate, work with others well, get along well with others and so forth.

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And we've done that.

00:21:22.640 --> 00:21:24.769
As time has gone on, we've learned a lot.

00:21:26.840 --> 00:21:29.989
June 15, that's when Brian came in.

00:21:30.410 --> 00:21:34.429
Well, prior to Brian, I went to a VPPA conference.

00:21:35.060 --> 00:21:38.749
And that spring excuse me, that spring in California and Anaheim.

00:21:39.110 --> 00:21:43.339
And I listened to some speakers and I think it was Gary Higbee that I listened to.

00:21:43.670 --> 00:21:46.730
And I went to one session that I he had another one.

00:21:46.730 --> 00:21:52.520
I went to another one and I just absorbing everything he had to say because it made so much sense.

00:21:52.940 --> 00:21:54.920
And obviously it did because we're here today.

00:21:54.920 --> 00:22:03.551
But our owner, Jeff Lang, and our leadership at the time was able to sit down with them and and convince them of the benefits of what SafeStart had to offer to RedGuard.

00:22:04.370 --> 00:22:09.619
And and they they bought it and they and they knew the dollar with dollar figure were high.

00:22:09.620 --> 00:22:15.829
But that's paid back many times over over the course of the last seven years and in June.

00:22:16.040 --> 00:22:19.640
But Brian came in and he did an outstanding job with us.

00:22:19.970 --> 00:22:22.279
Jeff fell in love with him in a manner of speaking.

00:22:22.610 --> 00:22:30.127
He actually had one of his salespeople come in and monitor his sessions, take notes on what he was doing and doing well as presenter.

00:22:30.560 --> 00:22:40.817
Or he really struck a struck, Jeff, in a very good way, really conducted all of our initial management and employee training for that one week in June, 

00:22:41.285 --> 00:22:49.316
the week of June 8th, we started having employees complete at least one SafeStart story and one near miss report each month. 

00:22:49.324 --> 00:22:56.238
And they represented each of these in our pre shift meetings the following month. Without names, we don't care about the names.

00:22:56.600 --> 00:23:00.049
It was all about what what occurred or what could have occurred with a near miss.

00:23:00.800 --> 00:23:01.800
But that's people.

00:23:01.850 --> 00:23:03.890
Our employees at the time were very reluctant.

00:23:03.890 --> 00:23:08.209
They didn't want to tell on themselves, and that's what we were asking them to do.

00:23:09.080 --> 00:23:10.969
But as time went on, they had fun with it.

00:23:10.970 --> 00:23:18.190
And they they and then when things happened, other employees typically in a shop environment or an office, for that matter.

00:23:18.490 --> 00:23:20.890
When something happens, everybody knows about it pretty quickly.

00:23:21.280 --> 00:23:25.209
And so that's how I became easier to share their stories.

00:23:26.020 --> 00:23:30.610
So most of the stories we started off with were work related because I just want to tie it to work.

00:23:30.610 --> 00:23:31.180
They did.

00:23:31.180 --> 00:23:38.559
We hadn't got to the take it home phase of a SafeStart yet, but that came really quick and it paid off in a big way as well.

00:23:39.040 --> 00:23:42.430
So and so we do do that in each of our locations today.

00:23:42.430 --> 00:23:45.069
And I'll speak to those numbers here a little bit later.

00:23:45.610 --> 00:23:46.610
We completed.

00:23:47.250 --> 00:23:59.799
So we went through 2014, 12, 13 and 14 with two injuries two OSHA recordable injuries each year in 2015, the year SafeStart we started, we had five that year as our worst year to date.

00:24:00.190 --> 00:24:02.050
We've gone downhill since then.

00:24:02.380 --> 00:24:07.920
Our TRIR had raised 1.5 to all our EMR remained at 0.6.

00:24:07.930 --> 00:24:15.263
Most of our injuries that a matter of fact, all of our injuries in 2012, 13 or 14 were OSHA recordables.

00:24:15.670 --> 00:24:16.450
They were lost time.

00:24:16.450 --> 00:24:17.440
They weren't near-miss.

00:24:17.440 --> 00:24:21.279
They were first just recordables and the employee come back to work.

00:24:22.060 --> 00:24:26.109
So that was that was another fortunate part of that that that equation.

00:24:26.110 --> 00:24:27.110
That year.

00:24:27.700 --> 00:24:37.240
In 2016, we continued to train all new and we still do that today we train all the new existing employees in the company in units one one through five at the time.

00:24:37.694 --> 00:24:48.009
And due to the downturn in the oil industry during that 16 late 15/16, we the need for our blast resistant buildings refined which are putting off outages 

00:24:48.241 --> 00:24:54.167
or turned around so they didn't they weren't requiring our buildings whether it was lease at least building we provide for a period of time 

00:24:54.861 --> 00:25:04.149
and they returned or they purchased buildings. And so we didn't we reduced our employees employment by 45% in that year. That was extremely painful.

00:25:04.660 --> 00:25:07.420
We lost really good people that we never got back.

00:25:07.660 --> 00:25:14.259
Unfortunately, what we're also able to reduce our injury recordable rate by one only that year.

00:25:14.530 --> 00:25:23.087
So we're we're still at the beginning stages of this process and our TRIR dropped by one, it was a 1.51 versus 1.52.

00:25:24.510 --> 00:25:28.930
2017 we're starting to see more progress, more results, positive results.

00:25:29.350 --> 00:25:32.770
We continue training all new employees during probation.

00:25:33.820 --> 00:25:44.140
We stopped doing probation for a while because we had sufficient sufficient enough number turnover with employees who didn't pass probation to the 90 days.

00:25:44.440 --> 00:25:46.410
And we had already trained them and they start.

00:25:46.420 --> 00:25:55.139
So we're losing a lot of spending, a lot of a lot of materials, training materials that when the employee wasn't here after that so we stopped 

00:25:55.620 --> 00:26:02.018
doing training for a while until the employee passed probation that we know who is going to be he or she was going to be here for a while longer. 

00:26:02.715 --> 00:26:10.032
So we didn't waste that money on them until they had proven themselves worthy of taking the training and being an employee. 

00:26:10.987 --> 00:26:21.485
We also began recording near-miss and first aid incidents in 2017, which meant building trust with employees that reports would not be used against them. And that was a real a big concern on their part.

00:26:21.970 --> 00:26:24.099
And we have worked with them really well.

00:26:24.100 --> 00:26:26.290
And today that is that is not an issue.

00:26:27.070 --> 00:26:30.609
Reporting is an easy thing for employees to do because we've made it that way.

00:26:30.640 --> 00:26:35.319
Every report is a report only with possible coaching, but absolutely no discipline.

00:26:35.710 --> 00:26:46.420
However, the caveat is if there is a blatant disregard of a procedure or a record of unsafe acts or behaviors or trending with that employee, then the rules change.

00:26:46.420 --> 00:26:47.980
We just can't accept that either.

00:26:48.220 --> 00:26:51.450
But if it was human error, we can deal with that positively culture.

00:26:51.640 --> 00:26:56.440
We've gotten great results in doing that versus automatic disciplinary action.

00:26:56.440 --> 00:27:04.749
That's when employees want to hide things, when we don't know about it sometimes until it's too late, when they have an injury and they hide it, we don't know about it for a day or week.

00:27:04.750 --> 00:27:08.079
And then they come back and get so bad that they feel like they have to report it.

00:27:08.530 --> 00:27:17.412
Then we have issues where we reduced our OSHA recordables in 2017 by 40% down to down to three recordable versus five two years previously 

00:27:17.423 --> 00:27:29.944
our TRIR was 1.65 because our hours dropped our EMR dropped as well due to not no severe injuries at the 0.77. 2018 we continue 

00:27:29.944 --> 00:27:39.162
to improve implemented our rate your state process with gift cards. And a matter of fact, I just picked up 30 more gift cards that today for this month and 

00:27:39.407 --> 00:27:51.426
through and we we we go through all the cards they have to write a brief summary of the conversation, whether they did it themselves or a conversation with a coworker or a small group.

00:27:51.426 --> 00:27:56.212
 When I need that, I need something in writing on the back or check in a box is tell me what they talked about and give me some information. 

00:27:56.901 --> 00:28:08.248
So that's those that's a criteria for a complete card before except for a possible reward of gift card. So we every department, every location does this every month. 

00:28:08.485 --> 00:28:20.555
We reduced our recordables from 2018 to only one our TRIR one drop to 0.53. And EMR did raise somewhat 0.85.

00:28:21.470 --> 00:28:26.990
Again, the industry average is 1.0 or so were still below average to 2019.

00:28:27.250 --> 00:28:30.820
We reduced our recordable by 60% down to two.

00:28:31.320 --> 00:28:43.160
The funny odd part that year the two injries we had that year was a father and a son who about six weeks apart did the exact same thing to cause their own injury.

00:28:43.160 --> 00:28:47.449
And they had witnesses that that were part of that process who failed.

00:28:47.660 --> 00:28:54.980
And knowing what the procedure was, they failed to to make sure that the employee wore what he's supposed to be wearing.

00:28:54.980 --> 00:28:56.089
He was working overhead.

00:28:56.090 --> 00:28:57.090
Both of them were.

00:28:57.110 --> 00:29:02.119
And they when they did this, they were when you're working overhead, you have to wear goggles or a face shield.

00:29:02.120 --> 00:29:03.799
And he he didn't either one.

00:29:03.800 --> 00:29:04.939
He was drilling overhead.

00:29:04.940 --> 00:29:12.669
And FRP and OSB and steel were falling down, debris was falling down around his face and head and he was unprotected.

00:29:13.010 --> 00:29:14.240
He had his safety glasses on.

00:29:14.240 --> 00:29:16.580
But that doesn't protect you in those situations.

00:29:17.000 --> 00:29:20.209
And they both ended up with recordable injury with steel in the eye.

00:29:22.040 --> 00:29:25.549
One employee one employee had a lost time injuries and both 27.

00:29:25.730 --> 00:29:26.720
And that's the other thing.

00:29:26.720 --> 00:29:37.369
In 2017/18 employee by himself had lost time injuries two years in a row so so that that affected our EMR as we went into 2019.

00:29:37.700 --> 00:29:49.070
2020 if we continued to train on existing employees, reduced our numbers to only one recordable with a TRIR of 0.33.

00:29:49.370 --> 00:29:54.269
So we had a great year in 2020 in that respect, 2021 more of the same.

00:29:54.270 --> 00:29:59.599
But we also had started teaching SafeStart Now the guys love it, the instructors love it.

00:29:59.600 --> 00:30:05.089
So it was a great change, great update to its to an already good process.

00:30:05.690 --> 00:30:24.170
And we reduced our injuries OSHA recordables by 80% compared to 2015 one again it would dropped our in our TRIR to 0.35 at our EMR to 0.78 where we are until the end of May of this year.

00:30:24.170 --> 00:30:25.880
That then we get an updated number.

00:30:26.480 --> 00:30:41.570
2022 continue again with all the training and we reduced our OSHA recordables for for the last 452 days since June 24th of 2021, we've not had a OSHA recordable injury in our company.

00:30:41.840 --> 00:30:44.359
We've done extremely well and very proud of that.

00:30:44.360 --> 00:30:52.579
We have signs in each of our locations with a digital read out that Don saw that that they see every day that they keep that number climbing.

00:30:53.000 --> 00:31:08.690
So so we've done well and as of today, our RedGuard has grown to approximately 450 employees at 26 locations and 11 states with one one sales employee in Calgary, our TRIR are 0.0.

00:31:08.690 --> 00:31:11.240
Our industry averages 3.9.

00:31:11.600 --> 00:31:14.779
And our EMR remains at .78.

00:31:15.470 --> 00:31:16.999
So we're doing really well.

00:31:19.070 --> 00:31:20.738
Any questions thus far?

00:31:22.440 --> 00:31:23.530
No, just a comment.

00:31:23.550 --> 00:31:27.420
That's that's a phenomenal downward decline.

00:31:27.510 --> 00:31:28.470
So I just.

00:31:28.470 --> 00:31:29.489
Congratulations.

00:31:30.470 --> 00:31:31.470
Thank you.

00:31:31.520 --> 00:31:39.710
And that that congratulations goes to 450 people because any one of those employees on any given day can break that record in a heartbeat.

00:31:39.720 --> 00:31:40.720
Then we start over.

00:31:40.940 --> 00:31:48.799
So they all do well and they all do well, calling each other out in a positive, respectful manner when something or not doing something.

00:31:49.030 --> 00:31:51.109
We're getting we're still getting better at that.

00:31:51.950 --> 00:32:00.979
Some employees are still reluctant to be your brother's keeper because they don't feel like it's their role or they're uncomfortable approaching another employee or doing something right.

00:32:01.250 --> 00:32:08.299
Well, or approach them like you're trying to help them improve it, change the situation or not using a ladder properly or not using the right tool.

00:32:09.470 --> 00:32:09.920
Approach.

00:32:09.920 --> 00:32:17.690
And if you're not comfortable, please go to your supervisor or safety and we will step in and help and we'll do it in a very productive and positive manner too.

00:32:18.290 --> 00:32:23.119
If we do it any other way, it's not going it's going to go in the direction we don't want it to go.

00:32:23.120 --> 00:32:26.150
So we always remain positive, both for employees.

00:32:28.341 --> 00:32:42.258
This is why our industry started it prior to there were no good standards for for our industry at API 752 that came about particularly 753 

00:32:42.258 --> 00:32:53.135
after the 2005 explosion in Texas City that deals with management of the same type of hatcheries and processors, but a temporary or portable building that was not there before. 

00:32:53.603 --> 00:33:02.414
And a lot of the buildings under 752 that came out in 95, the buildings are old. They've been there since the 20s, 30s, 40s, and they were very old buildings.

00:33:02.660 --> 00:33:06.950
And until you make a change to the building, you don't the standard didn't apply.

00:33:06.950 --> 00:33:13.160
So we so our buildings this standard came about because of that and we quickly adopted to that standard.

00:33:14.330 --> 00:33:17.929
And that's a more of a description on the bottom of how that incident occurred.

00:33:19.280 --> 00:33:27.170
In actually after this event on the last line, RedGuard was approached to design and build for use in these areas in order to prevent this type of loss.

00:33:27.680 --> 00:33:32.210
So it's done very well and I don't really think you see it on our website.

00:33:32.660 --> 00:33:43.369
The blast test we did in 2020, we have several buildings, including our site box, just a shipping container in this blast zone.

00:33:43.700 --> 00:33:50.569
But the the the, some of the building one building is filled with the concrete and another building just free standing on the dirt.

00:33:50.900 --> 00:33:52.549
And it moved less than an inch.

00:33:52.600 --> 00:34:00.319
The building that was voted down, all it did inside, they have mannequin chambers at each of these buildings, interior and exterior.

00:34:00.620 --> 00:34:07.099
And they all you could see the mannequin sitting at a desk and I think a pin dropped off the desk and his arm fell off the desk.

00:34:07.880 --> 00:34:18.769
So otherwise that was the damage, the extent of the damage to Employees could have been in that building and the same thing was true or even a shipping container.

00:34:18.770 --> 00:34:19.797
It moved about an inch.

00:34:20.630 --> 00:34:26.329
There was no it moved things about inside a little bit, but the employees would have been perfectly fine.

00:34:26.330 --> 00:34:30.710
It's safe inside of that space, although that it's not a blast resistant building.

00:34:32.199 --> 00:34:35.959
I've got a question on that, because my curiosity has been piqued the whole time.

00:34:36.260 --> 00:34:38.419
How does one blast test?

00:34:40.159 --> 00:34:42.110
You build a bomb and set it off?

00:34:42.310 --> 00:34:42.500
Yeah.

00:34:42.500 --> 00:34:44.300
You build a bomb within a certain distance.

00:34:44.780 --> 00:34:47.259
That is according to regulations.

00:34:47.270 --> 00:34:54.709
And then you set it off and record the impact of it, as well as the concussion wave and what it does to the buildings.

00:34:56.280 --> 00:34:56.699
Wow.

00:34:56.699 --> 00:35:05.010
The last last blast we used 35,000 pounds of ampo, which is a 35% PSI blast, and we only rate up to 15 PSI.

00:35:06.060 --> 00:35:09.869
So we went above and beyond there when we moved up the second time as well.

00:35:11.160 --> 00:35:18.281
And then after that blast test, we also put our buildings under fire test for a limited certain amount of time to see how they would 

00:35:18.290 --> 00:35:31.331
respond to the fire in the heat of a propane burner right up against the structure and to see how long it would take for the interior to catch on fire. That's fascinating.

00:35:32.570 --> 00:35:33.849
So, yeah.

00:35:35.210 --> 00:35:35.890
Do we?

00:35:35.890 --> 00:35:37.130
And I'm jumping in with the question.

00:35:37.130 --> 00:35:38.750
Do we have video of this blast test?

00:35:39.270 --> 00:35:40.969
Yeah, it's online.

00:35:40.970 --> 00:35:41.970
It's on our website.

00:35:42.040 --> 00:35:43.040
Got it.

00:35:47.140 --> 00:35:50.199
We make sure we give everyone a link to check that out afterwards.

00:35:54.180 --> 00:36:04.000
So proceeding a RedGuard safety history and we've incurred 23 OSHA recordable injuries since 2012 at an average of two per year.

00:36:04.020 --> 00:36:08.540
Three of these were lost time and two of the three were by the same person.

00:36:08.550 --> 00:36:15.630
That person is no longer with the company after he was hurt himself in 20 and they were all preventable.

00:36:15.630 --> 00:36:22.139
They were all things that 22 of the 23 were things people failed to do and failed to do correctly.

00:36:22.500 --> 00:36:27.930
And so they are all human error for all the states and errors that we've studied the last seven years.

00:36:27.930 --> 00:36:28.930
They all they applied.

00:36:31.440 --> 00:36:34.649
But to this same person he was injured off nine months.

00:36:34.650 --> 00:36:41.751
He came back two weeks later to the day he had another injury after being instructed by his lead at the time and what to do and to 

00:36:41.751 --> 00:36:49.537
come to get him because he was asked to do a job that required assistance. You needed a second person and he failed to do so.

00:36:49.770 --> 00:36:54.599
And he did it and he ended up crushing the the end of his right middle finger.

00:36:54.870 --> 00:37:01.050
So we went through the he was a worker's comp, obviously, so we went through the entire rehab process.

00:37:01.050 --> 00:37:05.130
And and soon as he was cleared, we cut losses with with this individual.

00:37:05.130 --> 00:37:10.440
We can't afford he he alone raised our EMR to above the industry average.

00:37:10.440 --> 00:37:12.809
It cost us more money on insurance premiums.

00:37:13.260 --> 00:37:23.040
So we we've let a handful of people go over over over the last five, six, seven years because of their inability to work in a safe manner.

00:37:23.040 --> 00:37:25.349
And they just don't continue to improve.

00:37:25.620 --> 00:37:29.399
And we coach and we train and we coach and we keep it positive.

00:37:29.400 --> 00:37:31.049
We don't hire people to cut them loose.

00:37:31.050 --> 00:37:34.320
We want to make them successful in our and in our industry.

00:37:34.800 --> 00:37:38.159
And so we work with us and help me help you.

00:37:39.270 --> 00:37:41.550
But they were all witnesses also.

00:37:42.120 --> 00:37:50.550
If there's witnesses associated like the two two eye injuries in 19, there were witnesses to each, each look at each each incident.

00:37:50.550 --> 00:37:59.489
And every time that happened, they they they received the same level of discipline as the as the employee had failed because they had the opportunity to intervene and did not do so.

00:37:59.490 --> 00:38:02.074
They could have stopped 22 of our 23 injuries.

00:38:02.790 --> 00:38:06.030
Because there were witnesses or coworkers involved in the same task.

00:38:06.390 --> 00:38:09.179
And so they didn't so they didn't do it.

00:38:09.180 --> 00:38:13.679
But today, more more often, more will than not.

00:38:13.680 --> 00:38:15.989
So we're getting better all the time.

00:38:17.280 --> 00:38:26.610
Among all employees is the full expectation to be your brother's keeper, the best brother's keeper, meaning that you have a responsibility to be safe and to keep each other safe?

00:38:26.610 --> 00:38:39.209
We've instituted, if you see something, say something policy so that we do not allow unsafe or poor working habits to develop failure to respond to an unsafe behavior or conditions clearly unacceptable.

00:38:40.200 --> 00:38:46.859
We focus on positive coaching, mentoring, even our our shop technicians, our field service techs.

00:38:46.860 --> 00:38:49.469
They take this they take this to heart as well.

00:38:49.710 --> 00:38:55.639
They coach and mentor new employees, even existing employees that have been here for some period of time.

00:38:55.650 --> 00:39:02.420
If they're not, they're not doing the job as we expect them to do and in the right manner, in a safe manner, we coach then train them 

00:39:02.649 --> 00:39:08.332
as well with no matter how long you've been here, what seniority have, if you're making some mental mistakes or 

00:39:08.560 --> 00:39:18.735
creating unsafe conditions and you're addressed, we don't allow that to exist. We train for near-misses, first aids versus discipline. 

00:39:18.736 --> 00:39:26.770
Obviously, the result has been a signal in your increased reporting because we're building employee trust and we hear that quite a bit. 

00:39:26.770 --> 00:39:36.351
The near misses are no harm, no foul reports, then do not result in discipline. These events can be documented without names or SafeStart story forms.

00:39:36.540 --> 00:39:37.380
We don't want that.

00:39:37.380 --> 00:39:40.739
We don't care about the name and we don't want to share some of these names.

00:39:40.740 --> 00:39:44.400
Some employees and I have a SafeStart story myself.

00:39:44.400 --> 00:39:45.400
Everybody does.

00:39:45.720 --> 00:39:49.409
And when I fill out of a SafeStart story form my name's on it.

00:39:49.410 --> 00:39:50.900
Let it and let it go with the story.

00:39:51.540 --> 00:39:52.680
That's what happened to me.

00:39:52.680 --> 00:40:02.699
So that was mine and if they know what happened to somebody in my profession and I can make mistakes too and learn from them and not not let it happen again, then that hopefully that's a win win.

00:40:05.010 --> 00:40:06.659
Our safety successes.

00:40:06.660 --> 00:40:07.679
And we have a lot.

00:40:08.010 --> 00:40:09.689
We also have a lot of challenges that are.

00:40:09.720 --> 00:40:10.410
We are visible.

00:40:10.410 --> 00:40:10.890
Leader.

00:40:10.890 --> 00:40:11.340
Leader.

00:40:11.340 --> 00:40:12.090
Support.

00:40:12.090 --> 00:40:12.600
Leadership.

00:40:12.600 --> 00:40:15.150
Support for all safety efforts and initiatives.

00:40:15.150 --> 00:40:16.889
And that's getting stronger all the time.

00:40:18.000 --> 00:40:29.699
We have SafeStart and SafeStart steering committee, educate, educate and keep safety top of mind, reduce risk, reduce injuries and severity and save premiums of medical cost.

00:40:30.270 --> 00:40:35.369
Our current 0.78 EMR saves us $92,000 a year.

00:40:35.670 --> 00:40:37.500
A touch on that, that's a little bit lower.

00:40:37.710 --> 00:40:39.989
So it pays back in a number of ways.

00:40:40.680 --> 00:40:45.750
RedGuard was chosen by SafeStart to take part in the trial supervisor safety training program.

00:40:46.440 --> 00:40:52.679
We've sent three team employees to the initial Human Factors Conference in Tennessee back in, I want to say 18.

00:40:53.190 --> 00:40:54.190
I could be wrong.

00:40:54.330 --> 00:40:55.110
19.

00:40:55.110 --> 00:40:55.770
19.

00:40:55.770 --> 00:40:56.140
Okay.

00:40:56.140 --> 00:40:57.030
Thank you.

00:40:57.030 --> 00:41:02.760
We trained eight employees over the last seven years to be SafeStart trainers from three different locations.

00:41:04.170 --> 00:41:11.990
Our employees are coached, empowered and challenged to take responsibility for their own safety and that of their coworkers contractors we have onsite.

00:41:12.000 --> 00:41:14.909
We have them onsite every day, working hand in hand with us.

00:41:15.150 --> 00:41:21.060
Most of them are craftspeople, HVAC, electricians, plumbers of that nature.

00:41:21.270 --> 00:41:24.999
But we also have temporary employees who are contractors working alongside us.

00:41:25.000 --> 00:41:27.400
So we coach and mentor them like they're one of our own.

00:41:27.510 --> 00:41:30.449
We don't distinguish the difference there.

00:41:31.540 --> 00:41:32.709
We include them.

00:41:32.820 --> 00:41:37.139
We don't include them in our SafeStart training with all of the training included in if they're available.

00:41:37.890 --> 00:41:41.429
This includes all employees being empowered with the Stop Work Authority.

00:41:42.130 --> 00:41:43.980
That's number seven.

00:41:43.980 --> 00:41:50.699
Active safety advocate, active safety advocates at each location or safety committees at each of our 26 locations.

00:41:51.060 --> 00:41:56.400
And we're growing where there's a possibility we could have a couple more locations by the end of the year or sooner.

00:41:57.570 --> 00:42:03.288
Supervisors and managers are committed to ensuring a safe workplace by being present in the workplace, providing positive coaching, 

00:42:03.982 --> 00:42:12.470
appropriate corrective actions, providing appropriate positive recognition for safe behaviors. If you walk by an unsafe behavior, unsafe act, address it.

00:42:12.810 --> 00:42:15.719
Do it and do it in a positive manner as much as you can.

00:42:16.320 --> 00:42:22.199
But if you also see employees performing exactly as expected, let them know that and then congratulate and thank them.

00:42:22.530 --> 00:42:29.039
And then we walk several of us walk around with the gift cards that are in our shirt and are in our pockets.

00:42:29.250 --> 00:42:33.719
And we'll issue gift cards when we see good behavior as well as a reward.

00:42:34.920 --> 00:42:40.260
Number nine Annual TRIR is four times lower than the industry average of 3.9.

00:42:40.860 --> 00:42:51.150
Our annual EMR is 7.8 22% below the industry average of 1.0, and it saves us 92% during our one year policy period.

00:42:52.410 --> 00:42:59.429
Our drivers have been presented with a safety award by the Kansas Motor Carriers Association six out of the seven last years.

00:42:59.940 --> 00:43:04.979
And we won actually, we just won three awards Tuesday night that we attended.

00:43:05.580 --> 00:43:14.639
We and we won the Market Trucking Association Flatbed Division, which is a national award three times since 2015, including last year.

00:43:16.050 --> 00:43:29.300
Alan HORWITZ, the transportation manager, myself, are going to Florida next week for the APA Awards Conference Award Banquet and we're picking up a 2 1st place awards there for our division.

00:43:29.310 --> 00:43:33.419
So it's quite, quite an honor to be recognized at a national scale.

00:43:34.770 --> 00:43:46.739
Number 12, we successfully worked with Chris Retter and his risk management team at IMA to perform monthly and quarterly safety audits and all Kansas facilities to ensure behavioral and physical safety of our facilities.

00:43:47.370 --> 00:43:52.530
And one technology success on the next slide is for our transportation group.

00:43:53.910 --> 00:44:03.139
This is actually we installed cameras on our big trucks that we've got roughly 30 trucks at like five or six locations, seven locations 

00:44:03.371 --> 00:44:12.358
now from North Carolina back to Kansas, Texas, Louisiana, south Georgia. But there we go.

00:44:13.650 --> 00:44:18.449
This is a our truck looking with a forward facing camera.

00:44:18.450 --> 00:44:21.270
We don't have any of our cameras look into the cab at this time.

00:44:22.320 --> 00:44:25.130
We also have to the mirror the fender manager.

00:44:25.140 --> 00:44:32.610
You can see on the on the outside a photo that they actually had cameras built into the upper corners and they can see down the side of the vehicle.

00:44:32.820 --> 00:44:39.659
So we're always recording around us for situations just like this when they arise.

00:44:40.020 --> 00:44:49.949
So you can see the vehicle on the right hand side of that right lane is a turn right lane only in and exit off to the right now, another few hundred feet up here.

00:44:50.520 --> 00:44:52.229
But you can see what he's trying to do.

00:44:52.230 --> 00:44:54.329
It puts our our driver in jeopardy.

00:45:06.380 --> 00:45:08.379
For absolutely no reason.

00:45:08.770 --> 00:45:10.948
He hit his brakes, causing us to rear end him.

00:45:15.230 --> 00:45:17.360
So he pulls on around and he stops.

00:45:17.690 --> 00:45:24.476
But that that that video footage of this incident when he filed a claim to this insurance and once they did that, 

00:45:24.476 --> 00:45:30.742
we sent a video of the video footage of the incident, and that claim went away. We did not pay for that claim.

00:45:31.160 --> 00:45:36.739
The insurance would not took a look at our video and they did not did not accept the claim.

00:45:37.580 --> 00:45:42.950
So let's say this and we've had several videos like this where that technology has saved us immensely.

00:45:43.250 --> 00:45:45.170
So it's great to have.

00:45:45.830 --> 00:45:46.580
That's our driver.

00:45:46.580 --> 00:45:50.179
I thought he was going to pull him out, have its way with him, but he didn't.

00:45:50.180 --> 00:45:53.210
And the guy gets out out on on his phone.

00:45:54.200 --> 00:45:55.200
There he goes.

00:45:55.460 --> 00:45:58.369
No, it was not a good day for that guy.

00:45:58.730 --> 00:46:05.690
Unfortunately, all we did was crack crack the lens on his left driver's side, rear of his vehicle.

00:46:05.690 --> 00:46:07.909
So it wasn't significant damage to his vehicle.

00:46:11.410 --> 00:46:12.100
Challenges.

00:46:12.100 --> 00:46:12.880
We've got those.

00:46:12.880 --> 00:46:15.010
And there's finally some here that I haven't listed as well.

00:46:15.611 --> 00:46:23.571
But our challenges are continue to support, challenge and engage in employee safety behaviors and safety process, wearing and caring for PPE, 

00:46:24.039 --> 00:46:32.083
inspecting equipment daily, your PPE, your tools, every ladders, forklifts, everything, everything we have to do correctly. 

00:46:32.550 --> 00:46:40.830
Number two, support, motivate and engage safety advocates, safety committee members in the safety and health processes and facility inspections 

00:46:40.830 --> 00:46:48.395
which they perform depending on the location they inspect every week. Every month they meet at least twice, twice a month, if not monthly, 

00:46:48.626 --> 00:46:55.961
to discuss their findings, assign responsibility for corrective action. They bring ideas from other team members throughout throughout 

00:46:55.961 --> 00:47:03.999
that location for improvement opportunities and what we can do better as far as safety could. Sometimes it involves quality production to be more efficient. 

00:47:04.230 --> 00:47:12.296
So it's a win win win when these groups meet as often as they do. Number three, support and engage employees to be your brother's keeper 

00:47:12.296 --> 00:47:22.819
and engage in their coworkers with their coworkers to avoid safety incidents, to overcome peer pressure, to keep quiet and to participate in. If you see something, say something.

00:47:23.890 --> 00:47:26.800
And some employees, really, they struggle with that a little bit.

00:47:26.800 --> 00:47:31.480
But if you don't want to say something when you see it, go, let's go say something to your supervisor or safety.

00:47:31.750 --> 00:47:33.130
Just don't keep it a secret.

00:47:33.130 --> 00:47:37.719
Don't we have to be able to deal with it and deal with it as as that occurs?

00:47:38.470 --> 00:47:43.360
Number four, train, support the supervisors and managers and all of the safety and health issues.

00:47:43.360 --> 00:47:44.980
And there's too many to list here.

00:47:45.550 --> 00:47:49.610
And number five, ensure education and training, starting with new employee orientation.

00:47:49.610 --> 00:47:52.510
Then the safety culture and to what we're kind of what's in it for me.

00:47:52.510 --> 00:47:53.020
Mindset.

00:47:53.020 --> 00:47:54.020
Mindset.

00:47:58.770 --> 00:48:03.840
This is a summary of our incidents from 2012 through March of 22.

00:48:04.740 --> 00:48:09.900
We've had well actually three it with 452 days as of today.

00:48:10.110 --> 00:48:11.219
So we're doing really well.

00:48:11.430 --> 00:48:16.979
Some of these are productions where we've had 52% of our OSHA reportable incidents.

00:48:17.310 --> 00:48:21.420
They've not had one in over two years now, which is outstanding.

00:48:22.320 --> 00:48:24.059
for a group that had the highest number.

00:48:24.960 --> 00:48:27.510
Our Wichita Fabrication Center, that's a new.

00:48:27.540 --> 00:48:29.550
We've only been there about three years now.

00:48:30.090 --> 00:48:35.489
They were the only one that had an injury last year and that particular injury.

00:48:35.760 --> 00:48:42.690
When we do it in a new employee orientation and monthly training, we talk about proper use of tools and never, never to remove a guard.

00:48:42.960 --> 00:48:49.440
You don't have the authority to do so without authorization from your supervisor or safety, and that's the last resort.

00:48:49.440 --> 00:48:53.280
We'll go by another to get the appropriate tool before we take a guard off.

00:48:53.580 --> 00:49:00.420
And this employee received and received authorization in his mind from a coworker, which obviously did not go very well.

00:49:00.840 --> 00:49:09.629
And he was actually sitting on a stool welding, welding at pretty low level, and he was using a sanding pad versus a cutting wheel or a flat disk.

00:49:09.990 --> 00:49:11.639
And he had the guard off.

00:49:11.640 --> 00:49:15.180
But when he he thought, well, this sanding pad was wearing down.

00:49:15.420 --> 00:49:20.219
And so he was going to look at it to see what it looked like, so if needed to change it.

00:49:20.220 --> 00:49:26.909
So he released the trigger and as as the wheels will still spinning as he brought it up and laid it on his left thigh.

00:49:27.300 --> 00:49:33.150
And so it went through his jeans, went through into it, barely made it, made a cut on his leg.

00:49:33.150 --> 00:49:41.215
It should have been treated as a first aid kit was relatively minor but he over the this is on a Thursday and on Saturday evening he his girlfriend 

00:49:41.446 --> 00:49:50.268
talked him into going into the emergency room and we didn't know anything about it until Monday. But he went in and I gave him an antibiotic for fear of infection.

00:49:51.000 --> 00:49:55.290
And so that that prescription, whether he filled it or not, made it a recordable.

00:49:55.290 --> 00:49:59.610
So that was our only recordable for last year in 2020, and that was our last one.

00:50:00.960 --> 00:50:04.530
The fabrication production, that's the new operation too.

00:50:04.530 --> 00:50:06.809
And as of I think 2018.

00:50:07.710 --> 00:50:13.656
And their last injury was in 2020 and they've only had the one.

00:50:14.700 --> 00:50:20.790
Wichita our service here in that same location right now, they've not had an incident since in the last eight years.

00:50:20.970 --> 00:50:27.989
So they're doing extremely well and they've only had three Houston service, which is another extremely busy operation.

00:50:28.230 --> 00:50:32.340
They've had a clean bill of health for six years now.

00:50:33.180 --> 00:50:36.630
Coming up on field service, they've only had two injuries.

00:50:36.720 --> 00:50:44.099
All they run at least a half a million miles a year and they work across the country in all locations.

00:50:44.460 --> 00:50:45.840
They even go overseas.

00:50:46.440 --> 00:50:48.269
We got we had a couple here recently.

00:50:48.330 --> 00:50:53.159
They've gone over to Saudi Arabia hopefully, hopefully next month.

00:50:53.760 --> 00:50:54.760
So go to Canada.

00:50:55.490 --> 00:50:56.519
They're all over the place.

00:50:56.660 --> 00:51:00.120
A lot of exposure and they've not had any incidents since 2015.

00:51:00.120 --> 00:51:02.310
They've only had two and they both occurred in 2015.

00:51:03.980 --> 00:51:06.859
Make a note there that those employees are no longer with us either.

00:51:08.770 --> 00:51:09.770
Uh.

00:51:10.430 --> 00:51:11.390
Transportation.

00:51:11.390 --> 00:51:21.499
We run a million hundred thousand miles a year and a transportation group, again, huge exposure, but they've not had any incidents since 2016.

00:51:21.890 --> 00:51:24.650
And the two incidents they had were unrelated to driving.

00:51:24.680 --> 00:51:28.460
It was performing work outside of the truck when they had those incidents.

00:51:29.060 --> 00:51:29.900
Fleet maintenance.

00:51:29.900 --> 00:51:40.880
We've had that group since probably 2016, 2017, and it's only one person who's a fleet maintenance mechanic, but he's got a clean bill of health, so he's doing really well.

00:51:40.970 --> 00:51:41.870
And sales.

00:51:41.870 --> 00:51:52.760
They've only had one and that are our blast buildings and we've improved the buildings back in the day used to close very hard, even though they had closures, foreclosures on them.

00:51:53.030 --> 00:51:54.739
They would still close kind of hard.

00:51:54.860 --> 00:51:56.059
It's just so heavy.

00:51:56.390 --> 00:52:03.030
And so he walked into a building in California and he had somebody behind him and he thought he was going to be the person behind.

00:52:03.030 --> 00:52:04.040
He was going to grab the door.

00:52:04.370 --> 00:52:09.530
This first person or sales guy put his hand in the doorjamb and the door closed on it, broke his finger.

00:52:10.610 --> 00:52:20.210
So that was the only one in sales for half million plus miles a year in the sales group too they're driving is their most their most exposure on the road.

00:52:21.170 --> 00:52:28.840
RG Diaz at RedGuard Diversified Structures, that's a facility we purchased in Georgia on Memorial Day of last year.

00:52:28.850 --> 00:52:30.469
They've got about 50 employees.

00:52:31.130 --> 00:52:36.710
They had last year they had three OSHA reportable injuries prior to our taking ownership.

00:52:36.980 --> 00:52:46.639
And as the end of March of this year, they were 333 days and 95,000 hours with 52 employees since her last OSHA recordable.

00:52:46.640 --> 00:52:50.059
So they also have a zero record.

00:52:50.600 --> 00:52:52.550
We're doing really well.

00:52:53.780 --> 00:52:54.780
And Boxwell.

00:52:54.840 --> 00:52:59.103
That's a new joint venture we have here in Wichita with the company out of Colorado called Boxwells.

00:52:59.670 --> 00:53:07.460
The collapsible, foldable portable portable storage building that we the ones we make are different than anything else they offer.

00:53:07.470 --> 00:53:13.670
They've typically got them from China and they can only put make eight wide because that's all it'll fit into.

00:53:15.050 --> 00:53:20.730
actually seven six wide probably that's the ship over in a shipping containers they have to be sized for that.

00:53:20.840 --> 00:53:23.329
Well and if we make them here, we can make them big.

00:53:23.330 --> 00:53:24.950
So ours are ten by 20.

00:53:25.220 --> 00:53:28.610
So we and so they're collapsible, they fold down on each other.

00:53:28.610 --> 00:53:30.440
So they're going they're doing very well.

00:53:30.440 --> 00:53:31.489
This has been around.

00:53:32.330 --> 00:53:40.610
We started that business back in November 8th, and so far they've had 139 days and no recordable since they started.

00:53:40.610 --> 00:53:41.959
So we're doing really well there.

00:53:44.780 --> 00:53:53.180
And lastly, our summary, we have improved the how have we improved the RedGuard safety culture since we started 15?

00:53:53.180 --> 00:53:55.610
We reduced our recordables by more than 80%.

00:53:55.610 --> 00:53:58.580
Enhanced Supervisor, Manager Leadership, Engagement.

00:53:59.180 --> 00:54:10.999
New employee safety orientations, enhanced production service and transportation, high hazard tool training monthly and topic specific training weekly monthly safety inspections.

00:54:11.390 --> 00:54:13.039
SafeStart and rate your state.

00:54:13.520 --> 00:54:24.280
We had the Kansas Department of Labor, the sharp program Safety and Health Achievement Recognition Program come in and work with us for a couple years to help help us get better, see things we weren't saying.

00:54:25.490 --> 00:54:36.139
And however, engaging in and practicing SafeStart and rate you state techniques weekly will have the greatest and has the longest lasting impact at work and at home by changing behaviors.

00:54:36.800 --> 00:54:37.800
I think that.

00:54:38.130 --> 00:54:39.060
I don't know.

00:54:39.060 --> 00:54:47.120
I think most employees, they may not admit it, but I think behind the scenes that has driven a lot of our cultural and safety, behavioral changes right there.

00:54:47.120 --> 00:54:48.830
So it's been invaluable.

00:54:49.760 --> 00:54:58.340
Bottom line, accountability and safe safety performance is the expectation to achieve safety, quality production, service and employee goals.

00:54:58.880 --> 00:55:07.469
Company goals as well as employee goals for employees are asked during their twice a year performance reviews to establish their goals for education, 

00:55:07.469 --> 00:55:15.508
for training, and how they want to improve themselves and how we can help them improve. And what you can do better to engage

00:55:16.211 --> 00:55:25.385
 in the safety RedGuard safety culture and be safer at home and on the road. If you see something, say something and be the very best brother's keeper.

00:55:29.070 --> 00:55:37.230
In every every it takes every RedGuard employee all 450 at 26 locations to drive our safety culture forward.

00:55:37.230 --> 00:55:43.230
And we hold ourselves and our coworkers accountable every day to ensure ongoing safety, quality and business success.

00:55:49.900 --> 00:55:59.559
I will just remind everyone if you've got questions with regard to the presentation, if you can put them in the chat, I've got a couple of questions that I could throw to you right now.

00:56:00.670 --> 00:56:11.301
Dennis Carnrike asked a question right at the beginning, and I is basically would you, Steve, comment on Jeff Lang's specific support for what 

00:56:11.301 --> 00:56:20.994
you're doing in safety and SafeStart and also on what impact you think his support had on the success of the process. 

00:56:20.994 --> 00:56:29.004
One of the things that we talk about in terms of making any initiatives successful is senior leadership support. Could you make a comment on that?

00:56:31.820 --> 00:56:32.989
I'll take that one down.

00:56:33.320 --> 00:56:36.860
Jeff's involvement in SafeStart, like Steve said, was from the beginning.

00:56:36.870 --> 00:56:38.239
He was very impressed with it.

00:56:38.960 --> 00:56:45.290
He believes in leadership from the top down, and we believe that safety starts at the top and works its way down.

00:56:45.650 --> 00:56:50.840
Bottom up led the rate and that's something that the company takes in hold together.

00:56:50.870 --> 00:56:55.460
Jeff will be the first one to be in a meeting until the SafeStart story is affected.

00:56:55.460 --> 00:57:01.609
And he'll tell them and managers meetings and shop floors, and he's not afraid to put that out there.

00:57:02.570 --> 00:57:06.290
And he's also not afraid to break them down to you when you tell a SafeStart story.

00:57:06.860 --> 00:57:08.480
He'll go through what state you're in.

00:57:08.480 --> 00:57:16.960
So he is very, very into the SafeStart concept and how to not only help with safety but quality as well.

00:57:16.970 --> 00:57:18.769
So he's seen how it works in both realms.

00:57:19.610 --> 00:57:20.610
That answer your question.

00:57:21.500 --> 00:57:22.500
Absolutely.

00:57:24.320 --> 00:57:28.519
It's that visible I can see people doing the things.

00:57:28.520 --> 00:57:37.639
It's the walking of the talk that I when I hear that as opposed to the I wrote a memo I wrote an email where I said safety was important.

00:57:38.270 --> 00:57:45.167
It's actually getting the you know, the engagement, the willingness to go out into the shop floor that we see as being an incredibly important thing 

00:57:45.390 --> 00:57:57.612
and just simple things that that demonstrate that safety is important. Jeff and Jeff spent as much time, if not more, than any other leader leadership team member.

00:57:59.740 --> 00:58:00.560
This out of character.

00:58:00.560 --> 00:58:01.870
I'll give you a great example.

00:58:02.230 --> 00:58:07.689
Kind of a situation based outcome of how tied in to it.

00:58:08.112 --> 00:58:14.950
When I interviewed for my position three years ago to come on board with RedGuard, one of my first questions to the panel was, 

00:58:15.179 --> 00:58:23.208
What is a safety rating and how does RedGuard view safety? Jeff is very nonchalant, very humble, was sitting on the back row literally of the 

00:58:23.217 --> 00:58:33.622
panel interview, stepped up and took it by the horns and not only gave great illustration on SafeStart and on the impact that it makes on the company. 

00:58:33.855 --> 00:58:45.916
But he was able to turn around and then add to it more by giving examples firsthand. And so when you when you see that come in and this is from a guy 

00:58:46.149 --> 00:58:50.135
who doesn't even introduce himself as the owner of the company. He'll just come up and say, hi, I'm Jeff.

00:58:50.408 --> 00:58:59.630
But when you see that coming from him and he's able to give not only direct correlation but also byline support on it, it makes an impact to 

00:58:59.862 --> 00:59:06.464
somebody who has 30 plus years of safety behind them coming on board. They're seeing it firsthand.

00:59:09.380 --> 00:59:12.019
That's fantastic that you have that level of support.

00:59:13.170 --> 00:59:14.170
Make make sure that you.

00:59:14.180 --> 00:59:15.180
I'm sorry.

00:59:15.380 --> 00:59:16.440
I'm sure you know this.

00:59:16.460 --> 00:59:19.099
Make sure that you thank, Jeff, for that, because that's impressive.

00:59:20.110 --> 00:59:21.110
Yeah.

00:59:21.160 --> 00:59:25.869
I've got a question here for from Barb Tait, who's our CEO.

00:59:27.160 --> 00:59:28.630
A question and a comment.

00:59:29.530 --> 00:59:30.909
It's amazing results.

00:59:31.570 --> 00:59:37.179
I'm especially intrigued by their driving stats, which is where most injuries actually occur.

00:59:37.660 --> 00:59:44.008
And her question is, do you train all of your drivers and even your salespeople in SafeStart?

00:59:44.441 --> 00:59:53.757
Because those sometimes are people who don't think well, especially salespeople who don't think that they need safety training,

00:59:53.765 --> 01:00:05.588
 they don't think they've got a hazardous job, even though I think it's, you know, salespeople on the road is number seven in terms of of they have the riskiest jobs, 

01:00:06.058 --> 01:00:13.102
like after fishing in the Bering Sea. Salespeople is number 7. Could you make a comment about that, about training your drivers and your salespeople and SafeStart?

01:00:14.020 --> 01:00:15.020
Do you do it or how.

01:00:15.340 --> 01:00:23.793
Every employee goes through regardless of their rank in the company when they go through the orientation and shortly thereafter, they all go through SafeStart.

01:00:24.340 --> 01:00:25.913
Nobody escapes that.

01:00:26.620 --> 01:00:28.329
So we have a special course.

01:00:28.330 --> 01:00:36.610
That's what's the word I'm looking for remedial course for salespeople, because you're exactly right.

01:00:37.120 --> 01:00:38.689
They don't get a lot of things.

01:00:39.210 --> 01:00:40.810
They're they're they're just a different breed.

01:00:41.140 --> 01:00:42.309
My wife's in sales.

01:00:43.710 --> 01:00:45.010
Yeah, yeah, yeah.

01:00:45.370 --> 01:00:45.640
Yeah.

01:00:45.640 --> 01:00:48.460
Richard said we 've watched booboo bandits multiple times.

01:00:49.270 --> 01:00:49.630
Yeah.

01:00:49.630 --> 01:00:51.099
And it still goes over their head.

01:00:51.140 --> 01:00:52.060
But yeah, we do.

01:00:52.060 --> 01:00:54.940
Every employee is treated the same in that regard when it comes to safety.

01:00:55.150 --> 01:00:56.150
Nobody's exempt.

01:00:56.730 --> 01:00:57.340
So, so.

01:00:57.340 --> 01:01:02.170
And matter of fact, I have a SafeStart as a rate your state card on my desk.

01:01:02.380 --> 01:01:03.880
One of our worst offenders.

01:01:04.660 --> 01:01:06.400
He travels more than anybody.

01:01:07.060 --> 01:01:09.169
And we be where we are.

01:01:09.400 --> 01:01:13.349
We have GPS on all of our vehicles, truck, big trucks, pick ups and everything.

01:01:13.360 --> 01:01:16.809
So I know, I know who's driving and how fast you're going and so forth.

01:01:16.810 --> 01:01:20.800
And when I passed the threshold for a trip and the speed.

01:01:21.940 --> 01:01:23.340
Yeah, I know who it is.

01:01:23.650 --> 01:01:32.320
But it's always generally this one person and he's he filled out a rate your state card it says can work on slowing down.

01:01:32.920 --> 01:01:40.281
So he was he was actually up in the Dakotas, Montana, last last week, a week before.

01:01:39.640 --> 01:01:43.810
And I my phone goes away when he goes over that speed limit 80 miles an hour.

01:01:44.320 --> 01:01:46.749
My phone starts going off every 60 seconds.

01:01:46.750 --> 01:01:48.730
So I took a picture of that and I sent it to him.

01:01:49.180 --> 01:01:53.280
And a couple minutes later it got and I always get oh I'm sorry.

01:01:53.290 --> 01:01:57.639
Well, we know your sorry your sales, but yeah.

01:01:57.640 --> 01:02:04.930
So it's the sales are a different breed altogether, but our drivers do well even though our trucks are governed.

01:02:06.520 --> 01:02:08.949
They, they practice this as well and they practice.

01:02:09.340 --> 01:02:10.749
They do the rate your state card.

01:02:10.960 --> 01:02:14.110
They do all the same things as a shop employer and office employee.

01:02:14.110 --> 01:02:15.309
They're treated no differently.

01:02:16.710 --> 01:02:17.710
Thank you for that.

01:02:18.360 --> 01:02:24.599
And you do know that quite a few of the people that you're talking to are that very special select breed of people.

01:02:25.170 --> 01:02:29.179
There's a lot of salespeople, account executives, me.

01:02:32.760 --> 01:02:38.920
I've got a call from from one of our account executives, Yvonne Wallace.

01:02:40.350 --> 01:02:43.050
I don't know if you've had the pleasure of working with Yvonne.

01:02:43.320 --> 01:02:49.409
Her question is, did you roll out rate your state right after SafeStart or was it several months?

01:02:49.980 --> 01:03:00.208
I think you talked about when you rolled it out in your presentation, but if you could clarify it and her second question, on a scale of 1 to 10, how important was rate your state as a follow up to SafeStart?

01:03:00.510 --> 01:03:01.510
Do you believe.

01:03:02.070 --> 01:03:05.651
We started in 2018, three years after after we started SafeStart?

01:03:07.350 --> 01:03:11.369
We're going through some other challenges during the time there's the employee reduction.

01:03:11.610 --> 01:03:13.770
Getting our business back and employees back.

01:03:14.130 --> 01:03:19.469
So we felt that it was a good time to engage rate your state and we've done really well with that.

01:03:19.530 --> 01:03:20.850
Continue to do well with that.

01:03:22.620 --> 01:03:23.620
And I don't know.

01:03:23.850 --> 01:03:32.678
I don't think at this point in time the number of cards we're getting in for each location, it's not about the gift card at the end of the day, 

01:03:32.686 --> 01:03:41.202
the end of the month, because there's only one winner and 50 people turning cards in. So they're not doing it for the gift cards or doing it because it's 

01:03:41.433 --> 01:03:52.227
hopefully becoming more ingrained in their activities, their daily activities, whether they're at work or their home, that they have a chainsaw in their hands on a weekend. So that it's all about that.

01:03:53.190 --> 01:03:54.810
I'm sorry, was part B that question.

01:03:56.520 --> 01:04:08.490
Her second question was, if you could quantify it so well, on a scale of 1 to 10, how important do you and your organization think that rate your state was as a follow up to the classroom delivery of SafeStart?

01:04:09.420 --> 01:04:16.230
Between that and the SafeStart story cards, there are reports that we feel it's a SafeStart story.

01:04:16.230 --> 01:04:18.010
We combine it with our near miss form.

01:04:18.780 --> 01:04:28.957
So between those two working together, which is a daily, we read those every day at the beginning of each shift where we have locations 

01:04:29.189 --> 01:04:39.432
such as here at our production center, which are all that have three shifts, others with two. So we read those SafeStart story forms between that and the rate your state card.

01:04:39.990 --> 01:04:44.460
They both combine to help drive the thought process, keeping it top of mind.

01:04:45.550 --> 01:04:52.960
Because you're dealing in most of the cards that are probably 95% of the cards that I receive are joint cards.

01:04:52.960 --> 01:04:56.349
They have two or more names on them where they had a discussion.

01:04:58.340 --> 01:05:01.760
So so that that lends itself to more people being involved.

01:05:01.830 --> 01:05:04.880
And every time I can have three or four cards from the same person.

01:05:05.270 --> 01:05:07.035
But but there's different people on each card.

01:05:08.880 --> 01:05:11.280
Multiple people taking part in these conversations.

01:05:13.201 --> 01:05:24.046
So and if I could just jump in here with a comment or question using rate your state as a group activity in pre shift briefings is something 

01:05:24.747 --> 01:05:31.610
that I actually have recommended to people is something to do that you could ask multiple people to rate their state. 

01:05:31.839 --> 01:05:40.232
Did you have any difficulty getting multiple people to pipe up or do that in these the one too many questions. Did that go well?

01:05:40.800 --> 01:05:45.719
Did you have to do anything to change the way the questions were answered or asked, etc.?

01:05:46.230 --> 01:05:47.230
How did you approach it?

01:05:48.270 --> 01:05:49.579
It went over really well.

01:05:49.590 --> 01:05:55.560
Our employees, after having the basic SafeStart concepts, gravitated to it very well.

01:05:55.620 --> 01:06:01.469
Even the ones that don't like to interact with other employees or have trouble, they have the card.

01:06:01.470 --> 01:06:03.179
They've been taught how to walk through it.

01:06:03.181 --> 01:06:10.145
So they they have something to start a conversation with and they use it a lot when they see that one guy or gal that may be on that 

01:06:10.376 --> 01:06:16.530
typical complacency type deal, that's when they grab that card, go up and rate a state. And that's across the board, 

01:06:16.531 --> 01:06:23.627
whether it's our counter guys on the shop floor, they all gravitated to it a lot faster than just the basic concepts themselves. 

01:06:23.851 --> 01:06:36.980
So a follow up on that question, I think it helped us out a ten, ten out of ten bring our safety incidents down overall. I got a follow up question to that.

01:06:38.160 --> 01:06:47.489
How quickly would you say from someone who becomes a new hire and working through RedGuard did they get sort of acclimated to the the usage of SafeStart language?

01:06:48.300 --> 01:06:49.300
They won.

01:06:52.120 --> 01:06:53.050
That's coming at them.

01:06:53.050 --> 01:06:57.670
So even in our orientation, we do the SafeStart orientation.

01:06:57.670 --> 01:07:01.782
So they're sitting in here, they get the basics of a SafeStart.

01:07:02.350 --> 01:07:11.710
So they're immersed into it right away and now it's SafeStart Now that we're teaching, we are able to get to them quicker and get that out faster.

01:07:11.950 --> 01:07:18.099
It's more repetitive and I think they're picking it up a lot faster than they did with the original SafeStart.

01:07:19.570 --> 01:07:22.809
We get a lot more interaction in class than we did before.

01:07:23.470 --> 01:07:27.550
I've got another question from Barb Tait, our CEO.

01:07:28.600 --> 01:07:34.510
Love to hear more about the American Trucking Association Awards and the Kansas Motor Carrier Awards.

01:07:34.510 --> 01:07:37.359
And in brackets, congratulations.

01:07:38.230 --> 01:07:45.280
Could you could you share a bit more about about those what you get them for how they get awarded?

01:07:47.110 --> 01:07:48.539
Yeah, the well.

01:07:48.550 --> 01:07:52.840
And actually last year we won awards also from Louisiana.

01:07:53.380 --> 01:07:54.010
As well.

01:07:54.011 --> 01:08:00.566
And this year, this year, based on our last year's performance, Louisiana, South Carolina, which were members of the ATA, 

01:08:01.019 --> 01:08:07.409
which is all of the state trucking associations along with the ATA, they're just they're just state level members of the ATA. 

01:08:07.875 --> 01:08:19.333
So we belong to four states and the international, which is ATA. But we they they they all send out their their two different safety contest forms.

01:08:19.460 --> 01:08:24.279
One is for road safety, which is just everything, road or roadworthy worthy.

01:08:25.020 --> 01:08:35.229
In the states, we have federal motor cars who who give us safety ratings based on our CSA scores, which is compliance, safety and accountability.

01:08:35.620 --> 01:08:38.710
And so they rate rate us in seven different categories.

01:08:38.710 --> 01:08:44.763
And how often we get in and look at what our scores do over time, they can change if we have if they change every month, 

01:08:44.765 --> 01:08:52.799
but they can change up or down depending on the peer group that you're in. So if our peer group is actually performing better than we are, 

01:08:53.031 --> 01:09:00.129
our score can actually go up when we win our when we've had no incidents. But if their scores are bad and they start improving as a group 

01:09:00.595 --> 01:09:09.097
and we remain constant and we're still having a good rating, they can actually surpass us, but they send out these forms in two categories. 

01:09:09.342 --> 01:09:14.030
One is our road safety and the other is industrial safety. How many injuries and OSHA recordables did we have?

01:09:14.470 --> 01:09:21.819
And so we fill out those based in the number of hours, like the number of hours we worked and how many injuries.

01:09:22.960 --> 01:09:27.609
That type of information on industrial safety and the road safety is how many accidents how many D.O.T.

01:09:27.640 --> 01:09:34.645
reportable injury are accidents we've had even I'm not sure about the the Canadian side down here if you have a nurse 

01:09:35.585 --> 01:09:45.760
you have medical assistance on the scene of anybody involved if you have a fatality or if you have a tow of any vehicle involved, those make it our D.O.T recordable injury. 

01:09:45.987 --> 01:09:58.753
So they factor all these things in and how well and and there's more questions that I'm thinking of now that I need to provide information for in this forms. 

01:09:58.753 --> 01:10:07.943
But it puts everybody on a level playing field. And obviously in these organizations, you have to be a member to be able to to apply for the contest.

01:10:08.830 --> 01:10:15.609
But so I think in Kansas, we're one of the nine, eight, between eight or 900 members statewide.

01:10:16.950 --> 01:10:19.779
Some some states only have 100 members.

01:10:19.780 --> 01:10:25.060
They just aren't very successful in getting and garnering more members for the state.

01:10:25.690 --> 01:10:27.479
But there's a lot of benefits to belonging.

01:10:27.490 --> 01:10:34.300
They do a lot of lobbying, lobbying on behalf of the trucking associations and trucking industry so that we can improve safety.

01:10:34.310 --> 01:10:37.720
They work hand-in-hand with the Federal Motor Carrier Safety Administration.

01:10:38.230 --> 01:10:45.715
So those awards we're receiving next week fill in from the ATA on a national scale.

01:10:45.640 --> 01:10:52.029
It is for our particular private, private carrier industry and for the miles we only run.

01:10:52.750 --> 01:10:55.060
They do it in or not in mileage increments.

01:10:55.060 --> 01:11:00.760
If we have less than a million miles that more than more than a million miles up to five and more than 5 to 10 so forth.

01:11:01.090 --> 01:11:09.999
So in our category, in our mileage base, the we that that we're winning awards for the first place in on road safety as well as industrial safety.

01:11:11.220 --> 01:11:12.220
That's fantastic.

01:11:14.430 --> 01:11:19.560
Please, if you think of it, send us some pictures of you and your team receiving those awards.

01:11:19.560 --> 01:11:20.560
We would love to have them.

01:11:20.880 --> 01:11:21.720
You betcha.

01:11:21.720 --> 01:11:27.719
And when we when we do this like we were, we went to the Kansas Motor Carriers Awards banquet this past Tuesday night.

01:11:28.050 --> 01:11:34.050
And we and two of our drivers, we have to submit applications on their behalf and they have to meet certain criteria.

01:11:34.320 --> 01:11:40.320
But they were named drivers of the month because of their safety record for 2021.

01:11:40.320 --> 01:11:44.839
So we took them and their spouses and one one guy took his mother as well.

01:11:44.850 --> 01:11:46.319
And so which is outstanding.

01:11:46.320 --> 01:11:48.090
So they were there to witness.

01:11:48.090 --> 01:11:56.489
And so if our drivers are involved next week, I don't think Alan's taken a driver, but it's not uncommon for us to take a driver to these events too.

01:11:57.590 --> 01:11:58.760
That's fantastic.

01:11:58.970 --> 01:12:00.949
They earned this award.

01:12:01.250 --> 01:12:02.964
Not not necessarily Steven and Allan.

01:12:04.100 --> 01:12:12.859
In and amongst all those awards, Steve is very humble and in 2019 was named safety professional of the year for the Kansas Motor Carrier Association.

01:12:14.240 --> 01:12:15.499
Oh, congratulations.

01:12:15.830 --> 01:12:18.260
I was the only one running, so it was easy.

01:12:21.110 --> 01:12:22.670
I'm sure that's not the case.

01:12:24.020 --> 01:12:29.210
I've got a question from Jennifer McMillan, who is also one of our account executives.

01:12:29.780 --> 01:12:34.550
And her question is about SafeStart Now versus SafeStart classic.

01:12:34.550 --> 01:12:41.660
The question is, what was the motivation from your end to relaunch with the new SafeStart Now process?

01:12:41.901 --> 01:12:51.567
And basically, the context is as a client who is still successful with the original training process, and then she has the follow up question to that, 

01:12:51.567 --> 01:13:01.551
which is especially since you're still very actively engaged with rate your state. So what drove us to move to something that was more efficient?

01:13:01.770 --> 01:13:03.899
We are an efficiency driven company.

01:13:04.320 --> 01:13:16.379
And when you find that you can have two paths going and something be certified in rate or SafeStart Now 1 to 5 why not have the best of both worlds?

01:13:16.380 --> 01:13:16.590
Right.

01:13:16.590 --> 01:13:18.029
So we can teach both.

01:13:18.840 --> 01:13:20.569
Both Adam and I could teach both.

01:13:20.580 --> 01:13:27.810
But we found that the efficiency of starting out and how it's written far surpasses the original.

01:13:28.920 --> 01:13:36.689
It's the rhythm of how the classes wrote and how it flows is a lot more conducive to training.

01:13:36.690 --> 01:13:38.189
It's easier for the instructor.

01:13:38.190 --> 01:13:40.350
I think it's easier for the students to pick up.

01:13:41.040 --> 01:13:42.930
Repetition, repetition, repetition.

01:13:43.230 --> 01:13:46.289
Without all that reading is a large benefit.

01:13:46.290 --> 01:13:54.510
You get more communication time in there with your students, but SafeStart, the original version is phenomenal too.

01:13:54.510 --> 01:14:03.119
I just think that the SafeStart Now flows a lot better and it's more efficient for us to get students or employees through the program fast.

01:14:04.310 --> 01:14:12.893
The SafeStart Now program is, from what I've seen as a facilitator of it, is you get more feedback, you get the more of the 

01:14:13.137 --> 01:14:46.537
conversations as well as the more interaction quicker, earlier, sooner in the modules as opposed to the safe the original SafeStart. And when you start getting that feedback, you start seeing the lights come on in the participants and they're actually getting it faster and sooner and they're realizing, you know what we're meaning when we're saying the critical error reduction techniques or what we're what we're talking about, when we're going through the different ideograms on what each one what its frustration, complacency, what they stand for and why they're there.

01:14:46.830 --> 01:14:55.020
And so we can turn around, we talk about it and kind of do a spot check during the discussions, and they're interactive on it all the way through.

01:14:58.480 --> 01:14:59.020
I'm sorry.

01:14:59.020 --> 01:15:01.069
A comment back from Jennifer.

01:15:01.090 --> 01:15:01.930
Great comments.

01:15:01.930 --> 01:15:02.680
Thanks so much.

01:15:02.680 --> 01:15:05.140
I guess you've done a great job of answering her question.

01:15:06.370 --> 01:15:08.080
I've got a few more that were.

01:15:08.260 --> 01:15:10.570
I know some of these were sent to you in advance.

01:15:12.010 --> 01:15:19.870
You know, one of the things we talk about off the job safety and lagging indicators, I mean, SafeStart concept should be valuable 24/7.

01:15:21.520 --> 01:15:30.989
I think, Steve, in your presentation, you said at the beginning that quite a bit of what you were what you were doing in the beginning.

01:15:32.170 --> 01:15:34.479
You were hearing stories from the workplace.

01:15:35.380 --> 01:15:37.720
Do you do you hear more stories now that are 24/7?

01:15:39.100 --> 01:15:46.930
And are you tracking anything in terms of absenteeism from injuries or people talking about taking the concepts home?

01:15:47.200 --> 01:15:49.840
Any comments on that that that the three of you could make?

01:15:51.280 --> 01:15:52.899
We're not we're not tracking.

01:15:52.900 --> 01:15:55.029
We're not we're not that sophisticated yet.

01:15:55.300 --> 01:15:56.260
We're just.

01:15:56.260 --> 01:16:00.069
It's Richard and I are by and large as far as the safety the safety group goes.

01:16:00.520 --> 01:16:17.229
So, no, but the conversations that I have with employees these are the safety our stories that are read during our meetings, the the rate your state card comments they have become over time, there's probably a 50/50 mix of work related stories.

01:16:17.260 --> 01:16:25.959
And the other half is as right as the whole weekend children driving those activities versus what it was four or five years ago.

01:16:25.960 --> 01:16:27.280
It was almost all work.

01:16:27.670 --> 01:16:36.850
But over time and it's become 50/50 or even maybe slightly higher on the home side, because as you guys say, 80% of all of our injuries occur at home.

01:16:38.810 --> 01:16:39.590
Okay.

01:16:39.590 --> 01:16:40.590
So thank you.

01:16:41.090 --> 01:16:49.159
We had a we've had several employees that we have a number of employees that get hurt at home and and they walk in.

01:16:49.520 --> 01:16:54.169
We had an individual couple of individuals there recently at our production center.

01:16:54.380 --> 01:17:00.749
One wrote, one broke one of the bones in a metatarsal bone in his hand where the carpal bones and it came in.

01:17:01.280 --> 01:17:06.890
So we're we're able to accommodate it work wise, but it's you can't hide that.

01:17:07.070 --> 01:17:10.100
So you have to talk about and explain what happened and why.

01:17:11.890 --> 01:17:14.350
So those are great opportunities for conversations.

01:17:14.710 --> 01:17:19.749
Well, I was doing the same thing over the weekend, but fortunately that didn't happen.

01:17:19.750 --> 01:17:24.339
But it could have because I was I was doing the same for taking the same risk as you did.

01:17:24.340 --> 01:17:27.789
I took the car off or I didn't wear protection or protection.

01:17:28.390 --> 01:17:33.130
So it's just things that it's day by day by month, year by year.

01:17:33.130 --> 01:17:46.780
We're getting better at taking it home, teaching it, teaching each other what's important and where a younger group of employees over our Boxwell location, too.

01:17:47.140 --> 01:17:49.949
You know, there's some of them are the smartest people in the room.

01:17:50.410 --> 01:17:51.370
Can't teach them a lot.

01:17:51.370 --> 01:17:57.859
But but they're learning the was thrown thoroughly under the bus?

01:17:57.890 --> 01:18:01.310
Yeah, I think so.

01:18:02.060 --> 01:18:08.449
One of the things that we talk about in SafeStart a lot is the idea that SafeStart starts in safety.

01:18:08.840 --> 01:18:18.560
You get people to the point where they can recognize the leading indicators, personnel, those states as leading indicators for increasing the risk of an injury or making a critical error.

01:18:19.190 --> 01:18:26.239
But then once people can start to recognize that, they can apply the concepts to production quality.

01:18:26.270 --> 01:18:32.090
Are you hearing the language or are you noticing the effect from SafeStart in those areas?

01:18:32.090 --> 01:18:36.020
Like are people thinking rate your state about a quality issue or a production issue?

01:18:37.390 --> 01:18:43.150
It started to morph over into that like I addressed earlier, especially on the quality side.

01:18:45.280 --> 01:18:48.520
As a specimen, you start talking about complacency and rushing.

01:18:48.670 --> 01:18:49.779
You start to see those.

01:18:49.780 --> 01:18:52.449
And those questions are being asked by the Quality Department.

01:18:52.840 --> 01:18:54.550
What was your state when you were doing this?

01:18:54.550 --> 01:18:59.170
And nine times out of ten and our area, it's rushing, trying to get a product out the door.

01:18:59.650 --> 01:19:02.260
So they do have those conversations and quality.

01:19:03.160 --> 01:19:05.920
Is it as advanced as we have on the safety side of the house?

01:19:06.430 --> 01:19:07.120
Not yet.

01:19:07.120 --> 01:19:18.390
But we just start taking part, getting ready to partake in another program called SOPs, which will allow us to track all this and be able to have one spot where we can actually drill down on both the quality and.

01:19:21.690 --> 01:19:22.120
Excellent.

01:19:22.120 --> 01:19:23.120
Thank you.

01:19:24.540 --> 01:19:26.700
So it was right in your presentation.

01:19:26.700 --> 01:19:29.520
It was throughout your presentation of Focus on Culture.

01:19:31.170 --> 01:19:40.919
Do you do you have any measurements or metrics or anecdotal about how culture has moved since you started taking a human factors approach to things?

01:19:41.400 --> 01:19:44.879
I mean, you know, you talked about being your best brother's keeper.

01:19:45.720 --> 01:19:54.960
You certainly said that that it's our expectation that if you see something, that you'll say something which is about, you know, group dynamics and communication.

01:19:56.580 --> 01:20:02.999
Can you can you can you comment or how do you measure that sort of intangible?

01:20:04.410 --> 01:20:05.410
By sales.

01:20:05.820 --> 01:20:13.109
When your sign out front in your name says We are safety, you better be safe or you're not going to sell anything.

01:20:13.110 --> 01:20:16.449
Which then means we don't have jobs so we don't drill down on it.

01:20:16.450 --> 01:20:17.450
But.

01:20:17.670 --> 01:20:38.770
A lot of our customers will ask a lot of our safety questions and we just had a very good, successful, we just achieved the ISO 45,001 certification and a lot of SafeStart was involved in gaining that ISO 45,001, which our customers asked for quite a bit.

01:20:38.770 --> 01:20:39.770
So.

01:20:41.750 --> 01:20:42.600
Okay.

01:20:42.600 --> 01:20:43.669
We have measurements.

01:20:44.180 --> 01:20:45.060
Yes.

01:20:45.060 --> 01:20:46.060
No.

01:20:48.650 --> 01:20:53.629
A lot of culture I do here, and I'm sorry if it's a difficult question or if you think it's unfair.

01:20:54.050 --> 01:20:58.279
A lot of people say, I can feel that the culture is different, but I can't tell you how I know.

01:20:59.340 --> 01:20:59.850
Right.

01:20:59.850 --> 01:21:01.079
Things are different around here.

01:21:01.080 --> 01:21:03.039
The communication is different around here.

01:21:03.120 --> 01:21:06.870
But it's it's it's really it was a question of do you measure it?

01:21:06.870 --> 01:21:07.870
How do you measure it?

01:21:08.010 --> 01:21:12.959
Can you make any comment, any further comment or amplify on how it helped you with your 45,001?

01:21:14.890 --> 01:21:26.100
There are a lot of widgets that you have to hit in there, that if you are doing the SafeStart program automatically hits those expectable parts of the program.

01:21:26.110 --> 01:21:39.720
So they are on the behavioral based culture based, which safeguarding itself helped our culture mentally right and brought it to the forefront of everybody's thinking, not only here at work, but at home.

01:21:39.720 --> 01:21:50.399
We go back to we have seen less injuries coming into work because people are thinking about it and you get a lot of the good stories from the leadership after the weekends, during the Monday morning meetings.

01:21:50.880 --> 01:21:52.470
So we know they're taking it home.

01:21:55.150 --> 01:22:01.119
If we would have the time to record this, I think it's a pretty good number, but we could visually actually see it.

01:22:01.930 --> 01:22:05.859
People's overall attitudes about safety are better.

01:22:06.880 --> 01:22:10.090
I think part of that is now, let's say start with the rate your state in there.

01:22:10.090 --> 01:22:14.739
Again, they are starting to feel comfortable with it is becoming the normal standard.

01:22:14.740 --> 01:22:16.300
It's what we expect.

01:22:16.300 --> 01:22:17.529
It's what they expect.

01:22:17.860 --> 01:22:22.020
They not only expected of themselves, but they expect it out of their leadership as well.

01:22:22.030 --> 01:22:24.489
And it's it's a well-rounded program.

01:22:25.930 --> 01:22:29.064
And it's not something that we go out every day and force feed.

01:22:29.710 --> 01:22:32.649
It's just it just happens naturally in conversation.

01:22:34.570 --> 01:22:35.230
Right.

01:22:35.230 --> 01:22:39.609
When I see somebody, it's just a normal part of our conversation to have that we don't.

01:22:40.000 --> 01:22:43.750
Nobody is force feeding or mandating that anything be done.

01:22:44.020 --> 01:22:46.120
It's just happening as a natural course.

01:22:46.930 --> 01:22:50.439
As time goes on, it's the expectation of everyone.

01:22:53.640 --> 01:23:00.210
Employee engagement with each other has greatly increased over time to where they never used to say a word.

01:23:00.210 --> 01:23:15.060
If somebody was doing something incorrectly or unsafe work today is that they'll intervene, though they'll still intervene and hopefully a positive manner when they're not doing something they should be doing even after they've been told once or twice.

01:23:16.140 --> 01:23:19.560
And then we have to deal with the aftermath of that sometimes as well.

01:23:19.560 --> 01:23:22.739
But they're well-intended, but sometimes they come across wrong.

01:23:23.100 --> 01:23:24.225
We've got a few of those employees.

01:23:24.900 --> 01:23:26.430
They don't do it everything right.

01:23:27.150 --> 01:23:31.830
But when they see me do it wrong there, they tend to present it in the wrong manner.

01:23:31.830 --> 01:23:35.250
So that's that's been a coaching session for several employees.

01:23:35.580 --> 01:23:36.659
It's all about the approach.

01:23:37.920 --> 01:23:38.920
Well, that's yes.

01:23:39.030 --> 01:23:44.640
How you give people positive direction or positive feedback or all of those things.

01:23:44.640 --> 01:23:46.439
That's that's that's very difficult.

01:23:46.440 --> 01:23:47.789
It's not that everyone has it.

01:23:49.110 --> 01:23:55.320
Going back to just culture, if you and I know we said, well, we don't have quality, we only have qualitative.

01:23:55.320 --> 01:24:02.927
But if you if I had to ask the three of you on a scale from 1 to 10, how would you rate your culture before you implemented, SafeStart?

01:24:03.270 --> 01:24:06.780
And how would you rate your culture now on a scale of 1 to 10?

01:24:07.770 --> 01:24:09.006
Before SafeStart.

01:24:09.360 --> 01:24:10.360
We were a mess.

01:24:14.729 --> 01:24:19.122
On so many levels because we were still growing as an organization.

01:24:18.480 --> 01:24:28.050
We started this probably at the right time when we had a lot of a lot of people that are still here today, both on the management side and the shop level office wise.

01:24:28.320 --> 01:24:30.870
So I think we we hit it up just the right time.

01:24:33.270 --> 01:24:34.560
But employees today.

01:24:34.950 --> 01:24:37.239
I'd like to think we were maybe at it.

01:24:37.260 --> 01:24:40.722
I'm going to go back to before 2015, before SafeStart.

01:24:41.760 --> 01:24:46.679
We just weren't selling selling safety as a uniform way, as a company, as a leadership.

01:24:47.550 --> 01:24:49.140
Everybody have different perspectives.

01:24:49.140 --> 01:24:55.079
We're willing to take risks that were clearly unacceptable, whereas today those are not accepted.

01:24:55.800 --> 01:25:12.899
I would say based on our not only our leadership and manager manager involvement in SafeStart and but our employee engagement, our employees are by and large driving this process with our help, obviously, because they are they live this every day.

01:25:13.230 --> 01:25:15.930
They are on the shop floor or they're driving down the road.

01:25:15.930 --> 01:25:19.470
They're the client site like Adam' all of his people are on client sites every day.

01:25:19.800 --> 01:25:23.220
And so they're driving it every day among themselves.

01:25:23.220 --> 01:25:25.890
And it's just getting stronger within those groups.

01:25:26.190 --> 01:25:29.580
That's why he hadn't had an injury or any incidents.

01:25:29.580 --> 01:25:38.249
Of course, we've had some near-miss first days, but he's not had a OSHA level injuries for seven years, so that's quite an outstanding achievement for everything that they do.

01:25:38.640 --> 01:25:44.279
So I think today I'd like to put up I wouldn't go any higher than the seven because I think we still have a lot of work to do.

01:25:44.970 --> 01:25:53.069
But I think we're clearly had had this major positive changes to organization, our focus and what's important to this organization culturally.

01:25:54.760 --> 01:25:56.270
Well from 2 to 7 is.

01:25:56.280 --> 01:25:58.309
And that's an incredible uptick.

01:26:00.530 --> 01:26:01.140
Thank you.

01:26:01.140 --> 01:26:01.340
Sorry.

01:26:01.340 --> 01:26:13.310
I have two last questions, which I'm hoping that that you'll you'll answer them is the key driver of your success.

01:26:14.930 --> 01:26:21.919
So there are many factors that contribute to the success of any workplace safety management system, but some are more influential than others.

01:26:21.930 --> 01:26:30.560
So the first part of that question is, what do you think is the single most important factor that drives safety improvement in your organization?

01:26:31.490 --> 01:26:39.710
So for example, that could be your leadership support, the commitment of your supervisors and managers or one particularly effective element of your safety management system.

01:26:40.250 --> 01:26:42.199
What do you think's the number one for you?

01:26:43.850 --> 01:26:46.060
I think it's consistent expectation.

01:26:46.070 --> 01:26:47.300
We're not changing the rules.

01:26:48.140 --> 01:26:54.319
Day to day, month to month, year to date with the expectation of safety, performance is always foremost in mind.

01:26:54.320 --> 01:26:54.750
It's.

01:26:54.750 --> 01:26:56.149
It's a constant.

01:26:57.570 --> 01:27:02.310
We don't very we don't we don't get away from the high expectation of safety performance.

01:27:02.520 --> 01:27:03.520
Follow the rules.

01:27:04.350 --> 01:27:04.600
Yeah.

01:27:04.600 --> 01:27:11.850
And the one thing I would add to that as a has an add on is the fact that it ties to everything.

01:27:12.630 --> 01:27:20.729
I mean, if you're if you're counseling somebody, whether they did a great job or they didn't do a good job, you can tie the the human nature into it.

01:27:20.760 --> 01:27:23.549
You can tie the critical error reduction techniques into it.

01:27:24.210 --> 01:27:25.920
It ties across the board.

01:27:26.250 --> 01:27:32.939
And because of that and because there's not a change in the rules, we're not telling, don't do this, don't do this, don't do this.

01:27:32.940 --> 01:27:35.280
But look at the factors of it.

01:27:35.880 --> 01:27:37.500
You can tie it in depth into it.

01:27:37.770 --> 01:27:39.570
And so they can meet it.

01:27:39.570 --> 01:27:41.310
They can be the need across the board.

01:27:44.010 --> 01:27:45.010
Thank you.

01:27:45.240 --> 01:27:52.489
So the last question is about throwing us under the bus and supporting your success as a company.

01:27:52.500 --> 01:28:01.080
We are committed to the success, your success from our account executives that work with your team to the consultants salespeople.

01:28:02.280 --> 01:28:12.120
We're also a company that is committed to our own organizational learning and continuous improvement with a specific focus on systems and resource improvements.

01:28:12.750 --> 01:28:21.479
So the question that goes with that, is there anything that you feel we could do as a company to better support your teams in achieving the results you're looking for?

01:28:23.600 --> 01:28:24.710
I think we need to.

01:28:24.710 --> 01:28:32.390
And Shannon is going to bang his head off the desk because I ask this question a lot, because we utilize the revenue that we get.

01:28:32.390 --> 01:28:36.590
So our gold standard, our platinum standard, we're looking for the next level.

01:28:36.590 --> 01:28:40.052
We want to be that first company that achieves that next level of SafeStart.

01:28:41.030 --> 01:28:48.469
Not only does it allow us to use that as a selling tool, but it gives us something to grow to as in a company.

01:28:48.470 --> 01:28:51.720
So we say we went from a two to a seven, we still got three to go.

01:28:51.720 --> 01:29:02.089
And we that helps us drive in ways that one of the things that help us to drive for that next standard, whether it's double platinum, triple platinum, diamond, ruby, titanium, whatever.

01:29:02.990 --> 01:29:09.569
And we I think I would be willing to help what some of those things could be that we lay out to help achieve that.

01:29:09.590 --> 01:29:11.930
What are our next steps to achieve that next goal?

01:29:14.230 --> 01:29:16.359
Any specific things that we can do better.

01:29:16.360 --> 01:29:17.290
So I'm sorry.

01:29:17.290 --> 01:29:23.649
So continue with the recognition programs is what I heard in what you said there.

01:29:24.100 --> 01:29:26.499
Is there anything else that we could do to improve?

01:29:31.980 --> 01:29:33.300
We're all shaking their heads.

01:29:34.110 --> 01:29:37.140
Not not to where we have nothing at this time.

01:29:38.130 --> 01:29:38.970
I know Shannon.

01:29:38.970 --> 01:29:40.770
He's he's he's.

01:29:40.860 --> 01:29:47.325
He does extremely well and keeping me straight with the system, doing things that I'm behind nn.

01:29:47.490 --> 01:29:48.360
So.

01:29:48.360 --> 01:29:57.540
So it is appreciated that he pushes me to do to do the things I need to do with SafeStart so that That's a good thing.

01:29:59.120 --> 01:29:59.720
All right.

01:29:59.720 --> 01:30:02.539
So I'm I'm done.

01:30:02.540 --> 01:30:04.079
All of the questions that I had.

01:30:04.100 --> 01:30:05.720
Thank you so much for answering them.

01:30:05.930 --> 01:30:08.119
Thank you so much for the presentation.

01:30:10.790 --> 01:30:12.050
Barb, are you still on?

01:30:12.050 --> 01:30:13.420
Is Barb, are you still on there?

01:30:13.440 --> 01:30:18.740
Would you would you unmute if you're on there and put your camera on and so they could see your face?

01:30:18.740 --> 01:30:26.029
And would you be willing to to give the thanks to to the group or from the group from our company?

01:30:26.270 --> 01:30:27.409
From the head of the company?

01:30:28.910 --> 01:30:31.069
I obviously would be honored.

01:30:31.070 --> 01:30:33.829
I have oh, my gosh.

01:30:33.830 --> 01:30:40.630
I'm on I think like page 15 of notes just because there's so much so.

01:30:41.240 --> 01:30:42.529
Well, firstly, you know what?

01:30:42.540 --> 01:30:44.689
I'm because I'm looking at the camera first.

01:30:44.690 --> 01:30:46.220
Again, kudos to you, Shannon.

01:30:46.220 --> 01:30:53.390
I'm not surprised to hear both sides of that coin that you are helping drive their success and that they are appreciating it.

01:30:53.390 --> 01:31:00.890
And it's one of the things I appreciate about you, Shannon, is you hold not only our company but our clients to the highest standards, and you're always willing to push that.

01:31:00.890 --> 01:31:04.729
And I think that's great because that's what is important to everybody.

01:31:04.730 --> 01:31:06.439
Success, we all want the same thing.

01:31:06.440 --> 01:31:13.113
You know, our clients and the state of our company always want to reduce injuries and prevent deaths, specifically to RedGuard.

01:31:13.770 --> 01:31:19.010
Steven, I'm going to let Richard on the call again.

01:31:19.010 --> 01:31:26.300
My congratulations on the top trucking association and driving awards.

01:31:26.420 --> 01:31:27.530
That is incredible.

01:31:27.860 --> 01:31:37.129
When you actually look at where workplace fatalities are occurring, even those categorized as workplace, they're occurring on the road with motorized vehicles.

01:31:37.130 --> 01:31:39.259
I mean, that's actually where most of the deaths are occurring.

01:31:39.500 --> 01:31:45.469
And you should be just incredibly proud that you have somehow extended your safety to that group.

01:31:45.860 --> 01:31:48.590
And I just I think that's impressive.

01:31:48.590 --> 01:31:50.029
Please do send the photos.

01:31:50.030 --> 01:31:59.149
Maybe we could do a blog post and help get that message out, because so many of our clients just feel like as soon as people are on the road, well, there's nothing I can do.

01:31:59.420 --> 01:32:00.890
And that's just not true.

01:32:00.920 --> 01:32:05.149
We could be preventing so many more deaths and injuries if we could do what you guys have done.

01:32:05.450 --> 01:32:07.189
And you've just inspired me with that.

01:32:07.490 --> 01:32:17.518
And the fact that you could have impact salespeople just means you you have godlike abilities, obviously all of this.

01:32:17.570 --> 01:32:20.119
But I want to know how much I wrote that down.

01:32:20.120 --> 01:32:23.510
I have smiley faces all over my page after what you said.

01:32:23.870 --> 01:32:24.410
Hmm.

01:32:24.410 --> 01:32:25.410
Yeah.

01:32:25.430 --> 01:32:26.899
At the remedial course I wrote down.

01:32:26.900 --> 01:32:27.080
Yeah.

01:32:27.080 --> 01:32:31.250
Like Booboo bandits are still over their head, but I am going to use your line.

01:32:31.580 --> 01:32:35.510
I can imagine how many times I know you made my day with that.

01:32:35.750 --> 01:32:38.719
And I thank you because they are a special breed.

01:32:38.720 --> 01:32:40.070
But we love them, don't we?

01:32:40.070 --> 01:32:42.080
And but just thank you.

01:32:42.560 --> 01:32:46.550
I just feel, you know, this is why we come to work every day.

01:32:46.550 --> 01:32:56.959
And I am so motivated to just work even harder to try to hear more people talking about the kind of results that you have got and obviously your love for your people, the brother's keeper.

01:32:56.960 --> 01:32:57.960
That's sincerity, Don.

01:32:58.010 --> 01:33:01.249
When you say what's number one, it's having people like that.

01:33:01.460 --> 01:33:05.209
You can just tell you care so much and and you can't.

01:33:05.630 --> 01:33:06.140
I don't know.

01:33:06.140 --> 01:33:07.279
That's just how the world should be.

01:33:07.280 --> 01:33:07.550
Right.

01:33:07.550 --> 01:33:09.020
So thank you so, so much.

01:33:09.470 --> 01:33:09.950
Thank you.

01:33:09.950 --> 01:33:13.640
On behalf of everyone at SafeStart, this is amazing for us.

01:33:13.670 --> 01:33:16.640
We really appreciate it and have a thank you.

01:33:17.360 --> 01:33:18.649
Well, one comment on that.

01:33:18.650 --> 01:33:22.640
There's nothing that we do in our processes, whether it's safety or quality.

01:33:22.850 --> 01:33:24.080
Nothing is overwhelming.

01:33:24.080 --> 01:33:26.540
It's not over the heads of our of our employees.

01:33:26.720 --> 01:33:31.100
We try and keep it at a simple, basic level that everybody understands.

01:33:31.340 --> 01:33:36.109
Some of it's challenging for some, but we we don't make it so difficult.

01:33:36.110 --> 01:33:37.110
It's hard to do.

01:33:37.700 --> 01:33:39.229
Hard it hard to understand.

01:33:39.230 --> 01:33:41.270
So it's pretty basic process.

01:33:43.810 --> 01:33:50.859
But simple, as we like to say, simple sometimes has a negative connotation, but efficient.

01:33:51.640 --> 01:33:51.910
Right.

01:33:51.910 --> 01:33:53.589
I mean, it has to be usable.

01:33:53.590 --> 01:33:55.359
I have to be able to use it in real time.

01:33:55.360 --> 01:33:59.319
I feel remember it, you know, like self trigger.

01:33:59.320 --> 01:34:02.680
And once you've got that that stickiness, it's with you for life.

01:34:03.250 --> 01:34:05.750
And simple is not a negative word.

01:34:05.830 --> 01:34:09.279
And simple is is the best compliment we could have.

01:34:09.310 --> 01:34:10.300
So thank you.

01:34:10.300 --> 01:34:11.300
You bet.

01:34:12.400 --> 01:34:13.400
All right.

01:34:13.780 --> 01:34:19.390
Well, so I think we're through the entire session.

01:34:19.390 --> 01:34:22.810
All of the questions, if I could.

01:34:22.810 --> 01:34:29.620
Thank you, Steve and Adam and Richard, for your time and for your commitment and for doing this.

01:34:29.990 --> 01:34:31.630
I really appreciate it.

01:34:31.630 --> 01:34:38.109
I think the people around today can learn a lot from from what you had to say.

01:34:38.110 --> 01:34:39.970
And this is recorded.

01:34:40.270 --> 01:34:43.990
So we'll make sure that we make it available to the rest of the SafeStart team.

01:34:44.470 --> 01:34:45.789
We'll send you the recording.

01:34:45.790 --> 01:34:53.409
Thank you so much for everything you've done and look forward to engaging with you in the future.

01:34:53.890 --> 01:34:54.580
Bye bye for now.

01:34:54.580 --> 01:34:55.580
Have a great weekend.

01:34:55.720 --> 01:34:57.850
I got one more thing I want to throw at you guys real quick.

01:34:57.850 --> 01:35:06.489
If you got time so you could do an booboo bandits was brought up again, but in that DVD they have teenage driving.

01:35:06.490 --> 01:35:07.330
Right.

01:35:07.330 --> 01:35:17.626
I was wondering if the possibility would be to expand that to adult driving, because not only I push this out in my class that adults should watch that too, 

01:35:17.626 --> 01:35:26.492
but there's a lot more stuff that adult, you know, if we could make one of those for adult drivers who've been on the road for a while, you know, 

01:35:26.492 --> 01:35:40.999
talking about complacency, driving, rushing and drive, all that good stuff for an adult focused for. They are you kind of thinking more along the lines of the unit? No.

01:35:41.680 --> 01:35:43.239
I like the video concept.

01:35:43.330 --> 01:35:46.659
No like you do with the team, the team driver, the new driver in there.

01:35:46.660 --> 01:35:49.840
And that video is just something that we could pop in.

01:35:49.840 --> 01:35:50.620
They could watch it.

01:35:50.620 --> 01:36:00.129
It's a refresher, like following distance, stuff like that, knowing there's a lot to defensive driving that I think a lot of people forget that would fall into SafeStart.

01:36:00.880 --> 01:36:02.470
And with the SafeStart concepts.

01:36:03.430 --> 01:36:04.090
It'd be good.

01:36:04.090 --> 01:36:05.090
It'd be good.

01:36:06.670 --> 01:36:19.420
Midway reminder on hey, we're halfway we're halfway through the years for something kind of bring it all back to back home or back to to the state of what we need to be adhering to.

01:36:20.300 --> 01:36:23.409
You know, in addition to what we're doing as well.

01:36:27.960 --> 01:36:28.960
One last thing.

01:36:29.790 --> 01:36:35.430
Shannon does get me some opportunities, although forcefully, to speak with potential clients.

01:36:36.720 --> 01:36:38.820
And we do enjoy doing that with.

01:36:38.820 --> 01:36:42.899
Some of them coming out and paid a visit to us, walked or toured our shops.

01:36:43.200 --> 01:36:49.590
So we will love to continue to speak to your potential clients about what we do.

01:36:49.680 --> 01:36:51.420
Nothing we do is rocket scientist.

01:36:51.990 --> 01:36:52.990
It's very easy.

01:36:54.540 --> 01:36:56.159
And I thank you for that, Steve.

01:36:56.250 --> 01:36:57.690
Always you are.

01:36:57.720 --> 01:36:58.720
Thank you.

01:36:59.760 --> 01:37:00.989
Thank you very much for that.

01:37:01.490 --> 01:37:02.640
That means a lot.

01:37:03.400 --> 01:37:06.000
So we're still working on a gift card, but that's okay.

01:37:07.110 --> 01:37:11.639
We're getting that that diamond status because apparently that's that helps you guys sell as well.

01:37:11.640 --> 01:37:13.770
So it does.

01:37:13.770 --> 01:37:14.770
It does.

01:37:16.590 --> 01:37:20.819
Because as you know, we also have the SafeStart logo on all of our roadworthy vehicles.

01:37:20.880 --> 01:37:21.880
That's right.

01:37:21.960 --> 01:37:22.930
Yep.

01:37:22.930 --> 01:37:25.589
Well send us a picture of that as well.

01:37:25.890 --> 01:37:26.460
Sure.

01:37:26.460 --> 01:37:27.460
Sure.

01:37:28.980 --> 01:37:31.510
I love how you said all of our roadworthy vehicles.

01:37:31.510 --> 01:37:31.890
Let's just.

01:37:31.890 --> 01:37:34.139
I know what you mean, but that does sound funny.

01:37:34.980 --> 01:37:36.210
Well, yeah, that's true.

01:37:36.600 --> 01:37:39.539
I feel like I got a redneck joke ready to happen there.

01:37:43.410 --> 01:37:45.329
Well, I watched a highway through hell.

01:37:45.330 --> 01:37:46.660
What was it?

01:37:46.530 --> 01:37:47.430
The Weather Channel.

01:37:47.430 --> 01:37:50.039
I see the 401 and Alaska shows.

01:37:50.430 --> 01:37:51.120
People are nuts.

01:37:51.120 --> 01:37:52.120
Nuts everywhere.

01:37:53.210 --> 01:37:54.390
We don't we don't call them.

01:37:54.390 --> 01:37:55.850
We don't call them rednecks up here.

01:37:55.890 --> 01:37:56.684
We say north of 7.

01:37:56.684 --> 01:38:03.990
Shannon is going to say you can't say that.

01:38:06.030 --> 01:38:07.030
Okay.

01:38:07.320 --> 01:38:09.970
All right, gentlemen, thank you so much again.

01:38:09.990 --> 01:38:10.920
I'll say goodbye.

01:38:10.920 --> 01:38:14.850
And on behalf of the entire team, thank you so very, very much.

01:38:15.120 --> 01:38:16.120
Great time.

01:38:16.260 --> 01:38:17.220
Thank you.

01:38:17.220 --> 01:38:18.190
Bye bye.

01:38:18.190 --> 01:38:19.190
Bye.